?
Solved

outlook issue with clients in exchange 2013

Posted on 2013-05-11
9
Medium Priority
?
352 Views
Last Modified: 2013-09-12
Hi experts

I installed a new domain (server 2012) and new exchanger server 2013 in another machine with os 2012. I am able to create users, owa working fine, able to send and receive mails from owa. But when ever I configure the same user in outlook (locally) i am getting error saving that ms exchange is offline or could not connect to the server.

dns is working fine i am able to resolve name to ip, ip to name etc.

waiting for your valuable advice.
0
Comment
Question by:emtechadmin
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
9 Comments
 
LVL 16

Expert Comment

by:Carol Chisholm
ID: 39157890
Have you got the DNS entries for autodiscover set up?
Have you done the certificates - Outlook won't work with the default self-signed certificate.
0
 
LVL 1

Author Comment

by:emtechadmin
ID: 39157948
I am using a self signed certificate
external url : mycompany.dyndns.org
internal url: servername.domain.local

to isolate the issue what i did was i added a the following enteries to the host file of the client machine

mycompany.dyndns.org    ip

then the outlook connected to the exchange server. once if i change the host entry with my internal url it never work

I havent configured autodiscover in the dns.
0
Office 365 Training for IT Pros

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

 
LVL 16

Expert Comment

by:Carol Chisholm
ID: 39157949
You will need to add an autodiscover record in your DNS.
You can use Ctrl-Right click on the Outlook icon in the system try to see how you are getting on.
0
 
LVL 1

Author Comment

by:emtechadmin
ID: 39157958
I configured autodiscover

http://acbrownit.wordpress.com/2012/12/20/internal-dns-and-exchange-autodiscover/

as per the above link

but the issue is still the same..outlook clients do not connect with internal url.
0
 
LVL 16

Expert Comment

by:Carol Chisholm
ID: 39157966
Does your certificate contain the internal URL as a SAN?
0
 
LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 39158030
I would setup your domain so that the external URL resolves both internally and externally. Use a split DNS for that. It will have to be a single name split DNS. http://semb.ee/splitdns

Simon.
0
 
LVL 16

Accepted Solution

by:
Carol Chisholm earned 1500 total points
ID: 39158036
0
 
LVL 47

Expert Comment

by:apache09
ID: 39163141
Something I dont see here

What version of Office and or Outlook is being used here?
0

Featured Post

Office 365 Training for IT Pros

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

New style of hardware planning for Microsoft Exchange server.
Are you an Exchange administrator employed with an organization? And, have you encountered a corrupt Exchange database due to which you are not able to open its EDB file. This article will explain all the steps to repair corrupt Exchange database.
This tutorial will walk an individual through the process of configuring their Windows Server 2012 domain controller to synchronize its time with a trusted, external resource. Use Google, Bing, or other preferred search engine to locate trusted NTP …
Exchange organizations may use the Journaling Agent of the Transport Service to archive messages going through Exchange. However, if the Transport Service is integrated with some email content management application (such as an antispam), the admini…

719 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question