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Exchange 2010 Database won't mount.  ESEUTIL error 1032

Posted on 2013-05-11
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Last Modified: 2016-05-17
Hello-
We've got a machine that had a power failure and the Exchange Database won't mount after startup.
No matter what I do, I can't get ESEUTIL to address the database.

-I have tried running ESEUTIL /p, and I have tried both Command Prompt and Exchange Management Shell both running as Administrator.  

I tried deleting the log files as well.
Below is the error I get when trying to run ESEUTIL.


[PS] C:\Windows\system32>eseutil /p "E:\Program Files\Microsoft\Exchange Server\Exchsvr\Mailbox Database 1258094299"

Extensible Storage Engine Utilities for Microsoft(R) Exchange Server
Version 14.02
Copyright (C) Microsoft Corporation. All Rights Reserved.

Error: Access to source database 'E:\Program Files\Microsoft\Exchange Server\Exchsvr\Mailbox Database 1258094299' failed
 with Jet error -1032.

Operation terminated with error -1032 (JET_errFileAccessDenied, Cannot access file, the file is locked or in use) after
20.31 seconds.

Help would be greatly appreciated.
Thanks/
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Question by:slevin10
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6 Comments
 
LVL 15

Expert Comment

by:Skyler Kincaid
ID: 39158737
Try stopping the Exchange Information Store Service and then mounting the database. We have seen this error sometimes and stopping the service seems to fix it.

This error is caused when something is using the database and has a lock on it. Make sure AV or backup software isn't using the file.

Let us know how that goes!
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Author Comment

by:slevin10
ID: 39158764
Thanks, but unfortunately no luck.  It's like some process has it locked but I can't figure out which one it is.  I disabled all of the Exchange Services.
I also removed any AV, and there is no Backup Exec of backup software in play currently.
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LVL 15

Expert Comment

by:Skyler Kincaid
ID: 39158771
This program will be able to show you what program is locking the file:

http://www.emptyloop.com/unlocker/
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LVL 16

Expert Comment

by:Shaik M. Sajid
ID: 39159012
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Accepted Solution

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slevin10 earned 0 total points
ID: 39172357
Thanks for all the feedback guys.  Ultimately the fix was to copy the database to a separate location, run the ESEUTIL /p repair on the database and then copy it back.
1
 

Author Closing Comment

by:slevin10
ID: 39183796
I ended up copying the database to an alternate location, and then running the repair on that database.  (ESEUTIL /P)  After that I moved it back to the original location and it worked from there.
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