Link to home
Start Free TrialLog in
Avatar of donpick
donpick

asked on

Help understanding Windows error

My laptop is an HP ProBook 4525s running Windows 7 Pro.
It recently refused to shutdown properly.

I tried to attach the dmp file but it seems it will not upload correctly

I have attached the error message .  
What can you tell me about this error?

Thank you for your help.
Laptop-Dump-Error-msg.pdf
SOLUTION
Avatar of rindi
rindi
Flag of Switzerland image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
ASKER CERTIFIED SOLUTION
Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
It's better to zip them, as then you only have to attach one file, and we also only have to download one file. That makes it much easier to handle for all of us.
maybe - but then he has to zip, and WE have to unzip them
You just have to double click on the download and the zip file opens automatically in normal circumstances. It's much easier. With dump files, if I click on them in a browser, it tries to open it directly instead of downloading it. So I have to remember to right click it and use a "save as", and that as many times as there are dump files.
Avatar of donpick
donpick

ASKER

Thank you all for your help.  I will post results as a new question.
why not post the dmp file?