Solved

Dell 5110CN error message.

Posted on 2013-05-12
9
916 Views
Last Modified: 2016-11-23
My Dell 5110CN color laser printer shows a paper jam error, 077-907, but there is no paper in the printer to cause a jam.   How do I fix this?
0
Comment
Question by:DoctorK12008
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
  • 2
9 Comments
 
LVL 95

Expert Comment

by:John Hurst
ID: 39159688
Have you tried resetting the printer?  Try admin menu,maintenance,reset defaults

This may reset other things as well, so make sure you know your settings. Otherwise it may clear the jam.

Is there a small remnant of paper still in the printer?  That causes this as well.

.... Thinkpads_User
0
 

Author Comment

by:DoctorK12008
ID: 39159728
I restored the default settings, no good.   I installed a new MPT feed roller today to try to correct a paper jam problem withe the MPT tray.   Is it possible I need to do something with that part of the printer to reset something that thinks there is still a paper jam?
0
 
LVL 95

Expert Comment

by:John Hurst
ID: 39159739
It has been a long time since I had a client with that Dell Printer, and I cannot answer the last question.

Try this link below on resetting that part.

http://en.community.dell.com/support-forums/peripherals/f/3528/t/18647276.aspx

... Thinkpads_User
0
Portable, direct connect server access

The ATEN CV211 connects a laptop directly to any server allowing you instant access to perform data maintenance and local operations, for quick troubleshooting, updating, service and repair.

 
LVL 38

Expert Comment

by:hdhondt
ID: 39160120
but there is no paper in the printer to cause a jam.
There may be a small piece of paper stuck somewhere in the paper path. This can happen if paper gets scrunched up and then tears when it is pulled out. This can happen especially at the paper detector sensors. These can be optical sensors, or tiny switches with a plastic flag that is pushed aside by the paper. Paper can rip at those, especially when it is pulled backwards. Paper should always be pulled forwards when clearing a jam.

Alternatively, one of the flags may have been pulled off altogether.

Have a good look through the printer. If you know where the last jam was, start looking in that area.
0
 

Accepted Solution

by:
DoctorK12008 earned 0 total points
ID: 39161094
None of the suggested solutions worked.

I discovered the problem was that the Duplex Jam Sensor and Actuator assembly was not functioning because the Actuator's shaft had come adrift from its holder.   When I replaced it, the Paper Jam error went away.
0
 

Author Comment

by:DoctorK12008
ID: 39163280
I've requested that this question be closed as follows:

Accepted answer: 0 points for DoctorK12008's comment #a39161094

for the following reason:

Found my own solution.
0
 
LVL 38

Expert Comment

by:hdhondt
ID: 39163281
the Actuator's shaft had come adrift from its holder
That was one of my suggestions: "one of the flags may have been pulled off altogether"
0

Featured Post

Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Causes of paper jams:The following are the main causes of paper jams. Guides:If the guides for the paper are not set correctly they may cause the paper to enter at an angle. You should ensure that the guides are set correctly for the paper type a…
Printers have changed substantially in the last 30 or so years, not just in technical capabilities but in cost and usage as well.  Printers were originally used for interfacing with the operator, not necessarily for printing copy or pictures. In …
In an interesting question (https://www.experts-exchange.com/questions/29008360/) here at Experts Exchange, a member asked how to split a single image into multiple images. The primary usage for this is to place many photographs on a flatbed scanner…

751 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question