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uppercut7141

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Reset to factory settings on HP ENVY dv4 laptop

I wanted to reset my laptop to it's factory settings, but I thought I had performed this, but when I logged on, it appears that my favorites where intact and, but my desktop was gone.  I also noticed that instead of clearing up my C: drive, I only have 60 Gigs left of space.  I want to completely get this machine to it's factory settings.  Can someone assist?  This machine is on Windows 8.
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John
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Call HP and see if you can get a set of Recovery DVD's for this machine.

I also see on my own Lenovo Windows 8 machine that they suggest making a Windows 8 Recovery DVD via Control Panel, Recovery. This is different than Windows 7 and earlier systems. I made the Recovery DVD, but I have not yet had reason to try it.   Please look at this approach as well.

.... Thinkpads_User
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You should be able to use the utility that they provided in the OS to burn the recovery disk if you don't have them already.

Typically when you are starting the restore process using the disk it will give you an option to restore and do a wipe and restore.

You will have to have the set of disk to do what you want though.
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uppercut7141

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I did perform this, but somehow - someway it might have corrupted my hard drive because it now does a round robin of any options I select.  I went through an selected the "install from a factory image" feature and went through the new registration of the laptop, but whenever I restart the laptop, I keep getting prompted for what I would like to do:  re-install win8, recover, etc...

Isn't there a keyboard sequence at the startup that will restore my image to a factory image and not have to deal with this issue?
You appear to have done this the correct way. If somehow you have damaged the recovery partition, then the only solution is to get a set of Recovery DVD's from HP.

.... Thinkpads_User
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Skyler Kincaid
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