?
Solved

Toshiba laptop won't boot

Posted on 2013-05-12
4
Medium Priority
?
1,017 Views
Last Modified: 2013-05-13
Running Windows Vista 32 on a Toshiba laptop (not sure of the model number).  Customer’s laptop won’t boot.  The cursor just flickers up in the left hand corner.  This usually indicates a hardware problem.  But he says it began when Kaspersky popped up and said there was a problem with a website.  A message from Windows said to reboot his computer.  After that every reboot, safe, normal mode, last good… nothing but the cursor flickering.  

He found his Toshiba/Vista restore disk and tried to boot from that.  He got to the boot menu and chose to boot from CD, but then it immediately went  to the flickering cursor.  

Why doesn’t it boot off the cd?  He can get to the bios setup and the boot menu. But it doesn’t load windows.

This was all done remotely, trying to talk him through it over the phone, which made diagnostics difficult.

Any ideas?

Thanks,
Al
0
Comment
Question by:alanlsilverman
4 Comments
 
LVL 50

Assisted Solution

by:dbrunton
dbrunton earned 600 total points
ID: 39160499
Remove hard disk and attempt to boot from the CD.

If it still goes to the cursor like that then there is a major hardware problem on the motherboard.  If it boots satisfactorily then the hard disk is at fault.
0
 
LVL 93

Assisted Solution

by:nobus
nobus earned 700 total points
ID: 39160563
try to run an offline scan, like windows offline defender : http://windows.microsoft.com/en-gb/windows/what-is-windows-defender-offline
0
 
LVL 19

Accepted Solution

by:
helpfinder earned 700 total points
ID: 39160664
I would check 2 components - memory and HDD.
if you can, test memory modules. So if there is more than one, just try to start laptop with one, and then with another
remove HDD, put it into another working machine (as internal or external, it does not matter) and run check disk on it (chkdsk d: /f). Please note your drive letter can be different than D: in my example. Then put back to Toshiba and try to boot
0
 

Author Closing Comment

by:alanlsilverman
ID: 39163181
Thanks.  When he brings me the computer I'll try those things.
Alan
0

Featured Post

Free Tool: SSL Checker

Scans your site and returns information about your SSL implementation and certificate. Helpful for debugging and validating your SSL configuration.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

I recently purchased an HP EliteBook 2540p notebook/laptop. It has two video ports on it – VGA and DisplayPort. HP offers an optional docking station for the 2540p that also has both a VGA port and a DisplayPort. There are numerous online reports do…
Lithium-ion batteries area cornerstone of today's portable electronic devices, and even though they are relied upon heavily, their chemistry and origin are not of common knowledge. This article is about a device on which every smartphone, laptop, an…
The Task Scheduler is a powerful tool that is built into Windows. It allows you to schedule tasks (actions) on a recurring basis, such as hourly, daily, weekly, monthly, at log on, at startup, on idle, etc. This video Micro Tutorial is a brief intro…
Finding and deleting duplicate (picture) files can be a time consuming task. My wife and I, our three kids and their families all share one dilemma: Managing our pictures. Between desktops, laptops, phones, tablets, and cameras; over the last decade…
Suggested Courses
Course of the Month17 days, 11 hours left to enroll

831 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question