Microsoft Word 2010 Draft View Margins do not stick

Recently one secretary who uses Word 2010 almost 95% of the day starting experiencing something strange with Word.  Normally she is always in draft mode when typing and all the text stays in place but now when she drags the word borders open, the document begins automatically reformatting to fit the entire window which it should not.  If she does it on another computer, the document stays the way it should, it does not expand the document horizontally and move the date at the top further over etc.  We are trying to avoid reinstalling the software.
Peterson50Asked:
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Stacy BrownSenior Applications AdministratorCommented:
File > Options > Advanced
Scroll down to the Show Document Content group
Uncheck "Show text wrapped to document window"
Click OK
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GrahamSkanRetiredCommented:
Try the fix(es) from Microsoft here:
http://support.microsoft.com/default.aspx/kb/921541
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