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txarli33Flag for United Kingdom of Great Britain and Northern Ireland

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Outlook will not update automatically, manual update folders needed

Hi

i have a particular case i've never seen before.
A user has two mailboxes mapped to her outlook, one is hers, the other is a service account's mailbox.
For some reason lately she doesn't receive email automatically, neither she can send them (they sit in the Outbox folder) until she manually clicks on the 'Update all folders' button.
I've noticed that taken this service account mailbox off, her mail starts flowing again.

She needs to have this mailbox in her Outlook in order to do her work, as she's had it there for hte last few years.

Can anybody help me here to diagnose and solve this probelm?


Thanks

system details: Domain 2008, exchange 2007 (CCR), outlook 2010, windows7
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comfortjeanius
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Did you try to repair Oulook Data Files

http://office.microsoft.com/en-us/outlook-help/repair-outlook-data-files-pst-and-ost-HA010354964.aspx

Plus you can try to open outlook in safe mode to see if a plugin is causing the issue

Type this in the "run" dialog box

outlook.exe /safe
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txarli33
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