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Outlook will not update automatically, manual update folders needed

Posted on 2013-05-13
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Last Modified: 2013-05-19
Hi

i have a particular case i've never seen before.
A user has two mailboxes mapped to her outlook, one is hers, the other is a service account's mailbox.
For some reason lately she doesn't receive email automatically, neither she can send them (they sit in the Outbox folder) until she manually clicks on the 'Update all folders' button.
I've noticed that taken this service account mailbox off, her mail starts flowing again.

She needs to have this mailbox in her Outlook in order to do her work, as she's had it there for hte last few years.

Can anybody help me here to diagnose and solve this probelm?


Thanks

system details: Domain 2008, exchange 2007 (CCR), outlook 2010, windows7
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Question by:txarli33
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Expert Comment

by:comfortjeanius
ID: 39161495
Did you try to repair Oulook Data Files

http://office.microsoft.com/en-us/outlook-help/repair-outlook-data-files-pst-and-ost-HA010354964.aspx

Plus you can try to open outlook in safe mode to see if a plugin is causing the issue

Type this in the "run" dialog box

outlook.exe /safe
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Accepted Solution

by:
txarli33 earned 0 total points
ID: 39161682
Hey Comfort

Thanks for the quick reply, but i think i found the problem.
An ex temp employee who also had access to this mailbox...
(as I mentioned this is a service account, and 3, 4 people have it mapped in their outlook) shared hundreds of folders inside this mailbox with herself.
Now, this employee has been long gone, his account disabled in AD and this mailbox crashing the users' mailbox.
My guess is that outlook or exchange regarding this mailbox, were trying to find the user all these folders were shared with and kept failing hence the users' outlook not working properly.
I took the user off all the folders (it took me forever) and added this mailbox back to my user and it seems to work fine.
So far all good.

Thanks very much for your help but i think i found the solution myself
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Author Closing Comment

by:txarli33
ID: 39176886
As explained in notes
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