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Restoring an Exchange 2003 Mailbox using VERITAS Backup Exec - e000846a

Posted on 2013-05-13
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Last Modified: 2013-05-27
Hello!

I have Veritas Backup Exec ver 10 installed on a test server, my goal is to load a backup and just restore a persons mailbox from the backup to a single file which i can then convert to a pst file using some third party software.

Now i can restore normal files and folders using this Veritas, that's working great. The issue i am having is when i am trying to restore a mailbox, it comes up with this error.....


e000846a - The resource could not be restored because an error occurred while connecting to the Backup Exec for Windows Servers Remote Agent.


The Remote Agent is installed on this server and the service is indeed running. I am confused because normal data restores fine, this issue only happens when trying to restore a single mailbox or the whole information store.




Could anyone help me on this please? I have tried doing some research on Google but this Veritas software is so old, half the links on Symantec's site no longer work.



Many Thanks for your time,
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Question by:phoenix81
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Expert Comment

by:The_Sassoon
ID: 39161929
are you over writing the file, or restoring to a different location?
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Author Comment

by:phoenix81
ID: 39162183
restoring to a different location on a different test server that has is in an office off site from the live server
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Author Comment

by:phoenix81
ID: 39162194
we have setup a test server with a fresh install of sbs 2003 - with the same version of exchange server but the server name is different but domain is the same name etc - we have never done this before so need an idiots guide ideally
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Expert Comment

by:The_Sassoon
ID: 39162840
have you tried to restore a normal file first? could be a misconfiguration on the backup client, or a permissions issue.
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Author Comment

by:phoenix81
ID: 39163656
Yes normal data restores correctly without any problems. We can also see that the exchange mailboxes and exchange store is on the job eg you can select it to restore from, I think we are just missing a required step in how to restore exchange 2003 in this manner eg onto a different server. Please advise
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Accepted Solution

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phoenix81 earned 0 total points
ID: 39190176
We managed to get further with this issue in the end by reinstalling windows server on the test server and giving it the exact same name and domain name as the live server we then installed the same version of backup exec and managed to restore some exchange data once catalaogd. Thanks
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Author Closing Comment

by:phoenix81
ID: 39198813
This was the solution for us
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