• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 2167
  • Last Modified:

The drive where Windows is installed is locked. Unlock the drive and try again.

I keep receiving the following message on a HP ENVY dv4 laptop:

The drive where Windows is installed is locked.  Unlock the drive and try again.

I attempted to do F11 at startup and can't really go anywhere from here.  I also went into the restore feature once logged into the machine, but nothing.  Same thing occurs.

I want to set my laptop back to it's factory settings.
0
uppercut7141
Asked:
uppercut7141
1 Solution
 
Sam Simon NasserIT Support ProfessionalCommented:
0
 
aadihCommented:
See if the solution described on the following page helps:

http://www.qliktips.com/2012/11/fix-windows-8-boot-issue.html >
0
 
JohnBusiness Consultant (Owner)Commented:
@uppercut7141 - At this point, you might consider contacting HP support and get a set of Recovery DVD's to rebuild the system.

,,, Thinkpads_User
0
 
JohnBusiness Consultant (Owner)Commented:
@uppercut7141 - Thanks, and I was happy to help.  

... Thinkpads_User
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Introducing Cloud Class® training courses

Tech changes fast. You can learn faster. That’s why we’re bringing professional training courses to Experts Exchange. With a subscription, you can access all the Cloud Class® courses to expand your education, prep for certifications, and get top-notch instructions.

Tackle projects and never again get stuck behind a technical roadblock.
Join Now