The drive where Windows is installed is locked. Unlock the drive and try again.

I keep receiving the following message on a HP ENVY dv4 laptop:

The drive where Windows is installed is locked.  Unlock the drive and try again.

I attempted to do F11 at startup and can't really go anywhere from here.  I also went into the restore feature once logged into the machine, but nothing.  Same thing occurs.

I want to set my laptop back to it's factory settings.
uppercut7141Asked:
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John HurstConnect With a Mentor Business Consultant (Owner)Commented:
@uppercut7141 - At this point, you might consider contacting HP support and get a set of Recovery DVD's to rebuild the system.

,,, Thinkpads_User
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Sam Simon NasserCONSULTANT/DIRECTORCommented:
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aadihCommented:
See if the solution described on the following page helps:

http://www.qliktips.com/2012/11/fix-windows-8-boot-issue.html >
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John HurstBusiness Consultant (Owner)Commented:
@uppercut7141 - Thanks, and I was happy to help.  

... Thinkpads_User
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