owa error -outlook
when open owa by a user on internet
500 - Internal server error.
There is a problem with the resource you are looking for, and it cannot be displayed.
but if it is new pc or format pc , it is working
500 - Internal server error.
There is a problem with the resource you are looking for, and it cannot be displayed.
but if it is new pc or format pc , it is working
Oriba
Try to delete browsing history (cookies ...)
ASKER
already deleted cookies and same problem
What Internet Browser are you using?
Try Using IE9
If you already ysed IE9 try using FireFox and see if there is a difference
http://www.mozilla.org/en-US/firefox/new/
If still no good, have the user log out of the machine
Log back onto the same machine as a different user
Now once logged on, try accessing OWA
If it works here the issue is going to be related to the users profile
Try Using IE9
If you already ysed IE9 try using FireFox and see if there is a difference
http://www.mozilla.org/en-US/firefox/new/
If still no good, have the user log out of the machine
Log back onto the same machine as a different user
Now once logged on, try accessing OWA
If it works here the issue is going to be related to the users profile
ASKER
same user account is working on new computer (format computer)
So same user can work okay on new computer
Id say its likley related to their Windows Profile and could possibly be corrupt
Rather than wasting time on a Lengthy Format/re-image of the PC
SImply log onto the Machine as local or Domain Admin
Find the users User Profile
Rename it to USERNAMEOLD
Log off the machine
Have the user log back onto their machine, and resetup their user profile
I think you may find this will resolve the issue for the user
If for some reason it doesnt, yeah okay re-format/re-image
Id say its likley related to their Windows Profile and could possibly be corrupt
Rather than wasting time on a Lengthy Format/re-image of the PC
SImply log onto the Machine as local or Domain Admin
Find the users User Profile
Rename it to USERNAMEOLD
Log off the machine
Have the user log back onto their machine, and resetup their user profile
I think you may find this will resolve the issue for the user
If for some reason it doesnt, yeah okay re-format/re-image
ASKER
it is not about user profile . another new user account on same pc also not working
What is the difference between the formatted PCs and the old ones?
Maybe a change in the network like dns server that is set by dhcp or any security policy or maybe even a windows update or at the server side may some certificate or access/network/security policy corrupted or wrongly set...
Maybe a change in the network like dns server that is set by dhcp or any security policy or maybe even a windows update or at the server side may some certificate or access/network/security policy corrupted or wrongly set...
ASKER
hello oriba,
what you told is correct . but how it can solve at client site . any solution like adding on hosts file or anything like that
what you told is correct . but how it can solve at client site . any solution like adding on hosts file or anything like that
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.