The user does show a few generic 'Printers and Faxes' such as Fax, PDF995, etc. that they never use, but their old HP 2100 does not appear. It is running on an internal parallel printer card set for LPT3. However, it DOES print just fine...if they pull up a document in Word, for example, they can select it just like any normal Windows printer.
The reason I need help is this: I need to modify the properties to make a shared printer, and I don't know how to do so if I can't see the icon.
So, I manually added a printer, found the driver in the list, and it added it as copy 1--but I can't see it, either, on the Printers and Faxes screen.
I did go back into Word> Print, and I see the Copy 1 version listed. However, I also see many other "Copies" listed, such as HP 2100 PCL5, HP 2100 PCL5 Copy 1, etc., making me think someone has dealt with this in the past without a solution.
I did a bit of searching on google, and found some suggestions about registry changes--that apparently did not always work--making me fear that I might cause problems wtih her Windows install.
So I'm hoping somone here at e-e knows FOR SURE how to solve this problem--without taking a chance on trashing her system. TIA