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Missing mlcfg32.cpl, Windows 7 Pro

Hi Team

A customer of ours has just purchased a machine running Windows 7 Pro from a local computer shop .

The customer is an office 365 customer and has downloaded and installed Outlook 2013. The exchange server we are trying to connect to is cloud based but not Microsofts 365 system (Intermedia).

In the users control panel we can find no reference to Mail(32 bit) as you would expect. A system wide search for mlcfg32.cpl has not come up with anything.

Researching suggests that you can add a registery change to to resolve the issue but this always assumes that the mlcfg32.cpl file is actually in a certain location.

If anyone has an suggestions I would be all ears.

Thanks
Avatar of David Johnson, CD
David Johnson, CD
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Did she or you start outlook at all so it can do its 'first run procedure'?

does hitting the start button and in the run box control mlcfg32.cpl <enter> bring up the mail control panel item?

it is located in c:\program files (x86)\Microsoft Office\Office15\
from the registry

rundll32.exe shell32.dll,Control_RunDLL "C:\PROGRA~2\MICROS~1\Office15\MLCFG32.CPL"

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail]
@="Microsoft Outlook"
"PreFirstRun"="Either there is no default mail client or the current mail client cannot fulfill the messaging request.  Please run Microsoft Outlook and set it as the default mail client.*Microsoft Office Outlook"


[HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail\Microsoft Outlook\shell\Properties\command]
@="rundll32.exe shell32.dll,Control_RunDLL \"C:\\PROGRA~2\\MICROS~1\\Office15\\MLCFG32.CPL\""

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This worked