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Missing mlcfg32.cpl, Windows 7 Pro

Posted on 2013-05-13
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Last Modified: 2013-07-02
Hi Team

A customer of ours has just purchased a machine running Windows 7 Pro from a local computer shop .

The customer is an office 365 customer and has downloaded and installed Outlook 2013. The exchange server we are trying to connect to is cloud based but not Microsofts 365 system (Intermedia).

In the users control panel we can find no reference to Mail(32 bit) as you would expect. A system wide search for mlcfg32.cpl has not come up with anything.

Researching suggests that you can add a registery change to to resolve the issue but this always assumes that the mlcfg32.cpl file is actually in a certain location.

If anyone has an suggestions I would be all ears.

Thanks
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Question by:optimus_nz
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Expert Comment

by:David Johnson, CD, MVP
ID: 39163379
Did she or you start outlook at all so it can do its 'first run procedure'?

does hitting the start button and in the run box control mlcfg32.cpl <enter> bring up the mail control panel item?

it is located in c:\program files (x86)\Microsoft Office\Office15\
from the registry

rundll32.exe shell32.dll,Control_RunDLL "C:\PROGRA~2\MICROS~1\Office15\MLCFG32.CPL"

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail]
@="Microsoft Outlook"
"PreFirstRun"="Either there is no default mail client or the current mail client cannot fulfill the messaging request.  Please run Microsoft Outlook and set it as the default mail client.*Microsoft Office Outlook"


[HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail\Microsoft Outlook\shell\Properties\command]
@="rundll32.exe shell32.dll,Control_RunDLL \"C:\\PROGRA~2\\MICROS~1\\Office15\\MLCFG32.CPL\""

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Accepted Solution

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optimus_nz earned 0 total points
ID: 39164327
Hi ve3ofa

Thank you for your post.

I did search the office directory you listed and a couple of other that I found in posts talking about registry fixes.

We found that after uninstalling office 365 and using the office 365 desktop installer to reinstall mlcfg32.cpl did appear though it was labelled Mail Outlook 2013 rather than Mail32bit.

From here we were able to create the profile, load Outlook and start the mail sync.

Hopefully this hopes someone further down the line.

Thanks.
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Author Closing Comment

by:optimus_nz
ID: 39292582
This worked
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