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Outlook 2007 vs. OWA

Posted on 2013-05-13
Medium Priority
Last Modified: 2013-05-19
Hello.  My GM showed me this anomoly today.  He did a search on his Outlook 2007 client's inbox and four emails with the string in them were displayed.  Then he did the exact same search logged into OWA and got 20+ results for that same string.  He says that his previous client installation, Outlook/Office 2003, returned search results that matched OWA.

Cache is enabled in Outlook, and no .ost/.pst errors are appearing.  Suggestions?

Related Question: *should* caching be enabled on Outlook running on a wired workstation? Is the function of this cache to allow offline email browsing?

Thank you.
Question by:michaelheffernan
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LVL 52

Assisted Solution

by:Manpreet SIngh Khatra
Manpreet SIngh Khatra earned 780 total points
ID: 39164980
Related Question: *should* caching be enabled on Outlook running on a wired workstation? - Yes thats a recommended practice

Is the function of this cache to allow offline email browsing? - Its for all functions Browse emails OfflineGAL and others as well

Few Queries from me
Is there some Exchange or other Email server involved ?
So OWA search works fine ?
Did you try creating new Outlook profile ?
Is this the only user affected ?
What if you try to re-produce the issue on a different machine ?
Possible Machine profile or OS corruption as well

- Rancy

Author Comment

ID: 39165125
1) Okay.  Seems to cause a number of issues, tho.

2) Okay, I see.  Yet, why would MS offer the opportunity to turn caching off?

3) It is Exchange2007.
    Yes, OWA works properly.  I have not created a new profile (since he's the GM and I don't really want to screw up his intricate menagerie of mail folders.  That would be detrimental to my career.).  But I have heard of no other user affected.  However, few others here are power users as is he.
I will try all this on a different workstation and report what happens.  His is Win7.

Thank you for replying.
LVL 52

Assisted Solution

by:Manpreet SIngh Khatra
Manpreet SIngh Khatra earned 780 total points
ID: 39165226
2. most probably for testing purpose to understand whats the issue but otherwise i wont recommend it if after all trying cache doesnt work but than it should

3. Yeah i can understand so other machine is a better option for us but under your complete supervision :)

- Rancy
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Author Comment

ID: 39165288
Watching closely how the 2007 client behaves, I wonder if he simply didn't wait long enough.

Accepted Solution

michaelheffernan earned 0 total points
ID: 39165674
Hi. I admit I don't completely understand how outlook operates vis a vis Exchange server. I can see only 76 msgs in his OWA inbox and several hundreds on the local client. I would have expected the reverse of this problem. But the client doesn't appear to be searching all msgs.
But one thing is clear: the client is just searching the previous one or two days   No further. There are no criteria specified.

Author Comment

ID: 39165751
Anyhow doing the scanost now.

Author Closing Comment

ID: 39178296
It just needed reindexing throughout the client.

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