Outlook 2007 vs. OWA

Posted on 2013-05-13
Last Modified: 2013-05-19
Hello.  My GM showed me this anomoly today.  He did a search on his Outlook 2007 client's inbox and four emails with the string in them were displayed.  Then he did the exact same search logged into OWA and got 20+ results for that same string.  He says that his previous client installation, Outlook/Office 2003, returned search results that matched OWA.

Cache is enabled in Outlook, and no .ost/.pst errors are appearing.  Suggestions?

Related Question: *should* caching be enabled on Outlook running on a wired workstation? Is the function of this cache to allow offline email browsing?

Thank you.
Question by:michaelheffernan
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 2
LVL 52

Assisted Solution

by:Manpreet SIngh Khatra
Manpreet SIngh Khatra earned 260 total points
ID: 39164980
Related Question: *should* caching be enabled on Outlook running on a wired workstation? - Yes thats a recommended practice

Is the function of this cache to allow offline email browsing? - Its for all functions Browse emails OfflineGAL and others as well

Few Queries from me
Is there some Exchange or other Email server involved ?
So OWA search works fine ?
Did you try creating new Outlook profile ?
Is this the only user affected ?
What if you try to re-produce the issue on a different machine ?
Possible Machine profile or OS corruption as well

- Rancy

Author Comment

ID: 39165125
1) Okay.  Seems to cause a number of issues, tho.

2) Okay, I see.  Yet, why would MS offer the opportunity to turn caching off?

3) It is Exchange2007.
    Yes, OWA works properly.  I have not created a new profile (since he's the GM and I don't really want to screw up his intricate menagerie of mail folders.  That would be detrimental to my career.).  But I have heard of no other user affected.  However, few others here are power users as is he.
I will try all this on a different workstation and report what happens.  His is Win7.

Thank you for replying.
LVL 52

Assisted Solution

by:Manpreet SIngh Khatra
Manpreet SIngh Khatra earned 260 total points
ID: 39165226
2. most probably for testing purpose to understand whats the issue but otherwise i wont recommend it if after all trying cache doesnt work but than it should

3. Yeah i can understand so other machine is a better option for us but under your complete supervision :)

- Rancy
 Database Backup and Recovery Best Practices

Join Percona’s, Architect, Manjot Singh as he presents Database Backup and Recovery Best Practices (with a Focus on MySQL) on Thursday, July 27, 2017 at 11:00 am PDT / 2:00 pm EDT (UTC-7). In the case of a failure, do you know how long it will take to restore your database?


Author Comment

ID: 39165288
Watching closely how the 2007 client behaves, I wonder if he simply didn't wait long enough.

Accepted Solution

michaelheffernan earned 0 total points
ID: 39165674
Hi. I admit I don't completely understand how outlook operates vis a vis Exchange server. I can see only 76 msgs in his OWA inbox and several hundreds on the local client. I would have expected the reverse of this problem. But the client doesn't appear to be searching all msgs.
But one thing is clear: the client is just searching the previous one or two days   No further. There are no criteria specified.

Author Comment

ID: 39165751
Anyhow doing the scanost now.

Author Closing Comment

ID: 39178296
It just needed reindexing throughout the client.

Featured Post

Get 15 Days FREE Full-Featured Trial

Benefit from a mission critical IT monitoring with Monitis Premium or get it FREE for your entry level monitoring needs.
-Over 200,000 users
-More than 300,000 websites monitored
-Used in 197 countries
-Recommended by 98% of users

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Having trouble getting your hands on Dynamics 365 Field Service or Project Service trial? Worry No More!!!
This article describes how to import Lotus Notes Contacts into Outlook 2016, 2013, 2010 and 2007 etc. with a few manual steps. You can easily export and migrate Lotus Notes contacts into Microsoft Outlook without having to use any third party tools.
The viewer will learn how to use a discrete random variable to simulate the return on an investment over a period of years, create a Monte Carlo simulation using the discrete random variable, and create a graph to represent the possible returns over…
CodeTwo Sync for iCloud ( automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…

627 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question