Solved

Outlook 2007 vs. OWA

Posted on 2013-05-13
7
268 Views
Last Modified: 2013-05-19
Hello.  My GM showed me this anomoly today.  He did a search on his Outlook 2007 client's inbox and four emails with the string in them were displayed.  Then he did the exact same search logged into OWA and got 20+ results for that same string.  He says that his previous client installation, Outlook/Office 2003, returned search results that matched OWA.

Cache is enabled in Outlook, and no .ost/.pst errors are appearing.  Suggestions?

Related Question: *should* caching be enabled on Outlook running on a wired workstation? Is the function of this cache to allow offline email browsing?

Thank you.
Mike
0
Comment
Question by:michaelheffernan
  • 5
  • 2
7 Comments
 
LVL 52

Assisted Solution

by:Manpreet SIngh Khatra
Manpreet SIngh Khatra earned 260 total points
Comment Utility
Related Question: *should* caching be enabled on Outlook running on a wired workstation? - Yes thats a recommended practice

Is the function of this cache to allow offline email browsing? - Its for all functions Browse emails OfflineGAL and others as well

Few Queries from me
Is there some Exchange or other Email server involved ?
So OWA search works fine ?
Did you try creating new Outlook profile ?
Is this the only user affected ?
What if you try to re-produce the issue on a different machine ?
Possible Machine profile or OS corruption as well

- Rancy
0
 

Author Comment

by:michaelheffernan
Comment Utility
1) Okay.  Seems to cause a number of issues, tho.

2) Okay, I see.  Yet, why would MS offer the opportunity to turn caching off?

3) It is Exchange2007.
    Yes, OWA works properly.  I have not created a new profile (since he's the GM and I don't really want to screw up his intricate menagerie of mail folders.  That would be detrimental to my career.).  But I have heard of no other user affected.  However, few others here are power users as is he.
I will try all this on a different workstation and report what happens.  His is Win7.

Thank you for replying.
M
0
 
LVL 52

Assisted Solution

by:Manpreet SIngh Khatra
Manpreet SIngh Khatra earned 260 total points
Comment Utility
2. most probably for testing purpose to understand whats the issue but otherwise i wont recommend it if after all trying cache doesnt work but than it should

3. Yeah i can understand so other machine is a better option for us but under your complete supervision :)

- Rancy
0
How your wiki can always stay up-to-date

Quip doubles as a “living” wiki and a project management tool that evolves with your organization. As you finish projects in Quip, the work remains, easily accessible to all team members, new and old.
- Increase transparency
- Onboard new hires faster
- Access from mobile/offline

 

Author Comment

by:michaelheffernan
Comment Utility
Watching closely how the 2007 client behaves, I wonder if he simply didn't wait long enough.
0
 

Accepted Solution

by:
michaelheffernan earned 0 total points
Comment Utility
Hi. I admit I don't completely understand how outlook operates vis a vis Exchange server. I can see only 76 msgs in his OWA inbox and several hundreds on the local client. I would have expected the reverse of this problem. But the client doesn't appear to be searching all msgs.
But one thing is clear: the client is just searching the previous one or two days   No further. There are no criteria specified.
0
 

Author Comment

by:michaelheffernan
Comment Utility
Anyhow doing the scanost now.
0
 

Author Closing Comment

by:michaelheffernan
Comment Utility
It just needed reindexing throughout the client.
0

Featured Post

How your wiki can always stay up-to-date

Quip doubles as a “living” wiki and a project management tool that evolves with your organization. As you finish projects in Quip, the work remains, easily accessible to all team members, new and old.
- Increase transparency
- Onboard new hires faster
- Access from mobile/offline

Join & Write a Comment

Use email signature images to promote corporate certifications and industry awards.
Technology opened people to different means of presenting information, but PowerPoint remains to be above competition. Know why PPT still works today.
The viewer will learn how to simulate a series of sales calls dependent on a single skill level and learn how to simulate a series of sales calls dependent on two skill levels. Simulating Independent Sales Calls: Enter .75 into cell C2 – “skill leve…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

744 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

13 Experts available now in Live!

Get 1:1 Help Now