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Outlook 2010 - Cannot send this item - problem with the signature

Posted on 2013-05-13
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Last Modified: 2013-05-27
Outlook 2010 connected to SBS 2011 Std.

One user in the office gets "Cannot send this item" when trying to forward e-mails with attachments. A bit of Googling led me to try forwarding without using the normal corp. signature for forwards and replies...which worked.

 Their normal corporate signature has lots of graphics, so I created one with just text...and an e-mail address. Not too surprisingly, that failed, so I removed the e-mail address. That worked.

Sending new e-mails with attachments using the normal corp. signature works just fine.
Forwarding or replying to e-mails with attachments using the text only signature works just fine, but it's ugly.

Understandably, the client, a partner, is not really happy with this workaround because their signature works for everyone else in the office.

Would appreciate any suggestions.

Thanks

Mark
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Question by:markperl1
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6 Comments
 
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Expert Comment

by:Alexios
ID: 39167333
Hello

their signature works for everyone else in the office

You mean exactly the same signature with the error or something different?
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Author Comment

by:markperl1
ID: 39167990
Sorry, I meant the same signature format with a whole host of graphics is working for everyone else in the office. The only difference with this particular signature is the name and e-mail address.
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LVL 13

Expert Comment

by:Alexios
ID: 39168904
There is no obvious reason for this error and as the same signature works fine, it is possible that you have a corrupt profile.
In that case you need to remove the Outlook profile and create a new one.  For Outlook 2010, the autodiscover process can handle the recreation for you, you just need to remove the existing profiles.  

Of course doing so will invalidate the old ost files, and your clients in cached mode will pull all their mail again.

http://www.ehow.com/facts_5707992_outlook-say-use-temporary-mailbox_.html
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Alexios earned 500 total points
ID: 39168907
To be sure, before doing the new profile thing try to attach exactly the same signature to another PC and vice versa
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Author Comment

by:markperl1
ID: 39193457
Sorry for the delay in responding.

I just finally got back to this client. I did another test before doing any further testing or making any changes...and all was OK now!  I tested with the original signature and no problems.  Sigh...

I noted that since my last visit Chrome was now the default browser. I tested with IE as well, and all was still OK.  Since the issue seemed to be HTML related, might the Chrome installation tweaked something? Anything's possible!

I love Microsoft!

Kostasp, thank you for your input!

Mark

Than
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LVL 13

Expert Comment

by:Alexios
ID: 39193499
Glad to help
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