Solved

Virus - How to fix it

Posted on 2013-05-13
8
292 Views
Last Modified: 2013-05-14
Backup-of-Expert-Exchange-Enquir.docxHi,

My computer got some problems.  Don't know how to fix it.

1. When I want to log in to a website, it doesn't respond.
2. When I log in to one website, the password I typed in is not hidden with a big full stop symbol.
3. When I view a website, the website has photos to be viewed.  However, it says the file cannot be found.

Attached are some examples.  Please help.  I have sued SlimCleaner to clean.  Doesn't work.  

Even for this email, I click "Attached File" below, it doesn't respond.  I have to use another PC to send this request.  I used "Attached" button, seems it uploads the file, then stay there, doesn't do anything.

Please help!! Please help!!
0
Comment
Question by:mk50
  • 4
  • 2
  • 2
8 Comments
 
LVL 23

Accepted Solution

by:
tailoreddigital earned 260 total points
ID: 39163683
Have you tried another browser besides Firefox?
0
 
LVL 10

Assisted Solution

by:Sam Simon Nasser
Sam Simon Nasser earned 240 total points
ID: 39163685
lets move step by step ...
for the images not showing (and per the link you posted), this is the image:
http://images.domain.com.au/img/2012820/3493/2009948895_1_FS.JPG?mod=130511-023409

click on it and feedback if you can view the image or not. if yes, then maybe Firefox is corrupted and need re-installation.
can you also try Google chrome to check is issue persist?
0
 

Author Comment

by:mk50
ID: 39164390
Hi,

seems Google chrome has resolved the problems.

I can see the following image:
http://images.domain.com.au/img/2012820/3493/2009948895_1_FS.JPG?mod=130511-023409

I reinstalled the firefox.  The problems still exist.  When the first time I click the image, the image is shown, however, when I want to view the next page, it doesn't respond.  Then I click the same image again, it gives me the message that the file is not found.

I have also reinstalled IE, the same problem occurs.  

Just wonder whether there is any idea of how to fix the problem for firefox and IE.  

Thanks again.

Regards
0
 
LVL 10

Expert Comment

by:Sam Simon Nasser
ID: 39164478
whats the firefox version installed? from main menu -> help -> about firefox
0
Want to promote your upcoming event?

Attending an event? Speaking at a conference? Or exhibiting at a trade show? Easily inform your contacts by using a promotional banner in your email signature. This will ensure your organization’s most important contacts are in the know.

 

Author Comment

by:mk50
ID: 39164530
Firefox 20.0.1
0
 

Author Comment

by:mk50
ID: 39164533
downloaded the latest version from Firefox website.  Thanks.
0
 
LVL 23

Expert Comment

by:tailoreddigital
ID: 39165024
0
 

Author Comment

by:mk50
ID: 39166898
Hi,  tailoreddigital, samnasser,

Thank you very much.  You both are genius.  Firefox works perfectly now.  Keep my fingers crossed.!!

Thank you!!  Thank you!!!

Regards
0

Featured Post

Will my email signature work in Office 365?

You've built an email signature using raw HTML code in Office 365, but you can't review how it looks with Transport Rules. So you have to test it over and over again before it can be used. Isn't this a bit of a waste of your time? Wouldn't a WYSIWYG editor make it a lot easier?

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

NTFS file system has been developed by Microsoft that is widely used by Windows NT operating system and its advanced versions. It is the mostly used over FAT file system as it provides superior features like reliability, security, storage, efficienc…
Possible fixes for Windows 7 and Windows Server 2008 updating problem. Solutions mentioned are from Microsoft themselves. I started a case with them from our Microsoft Silver Partner option to open a case and get direct support from Microsoft. If s…
Windows 10 is mostly good. However the one thing that annoys me is how many clicks you have to do to dial a VPN connection. You have to go to settings from the start menu, (2 clicks), Network and Internet (1 click), Click VPN (another click) then fi…
Get a first impression of how PRTG looks and learn how it works.   This video is a short introduction to PRTG, as an initial overview or as a quick start for new PRTG users.

920 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

16 Experts available now in Live!

Get 1:1 Help Now