Virus - How to fix it

Posted on 2013-05-13
Last Modified: 2013-05-14

My computer got some problems.  Don't know how to fix it.

1. When I want to log in to a website, it doesn't respond.
2. When I log in to one website, the password I typed in is not hidden with a big full stop symbol.
3. When I view a website, the website has photos to be viewed.  However, it says the file cannot be found.

Attached are some examples.  Please help.  I have sued SlimCleaner to clean.  Doesn't work.  

Even for this email, I click "Attached File" below, it doesn't respond.  I have to use another PC to send this request.  I used "Attached" button, seems it uploads the file, then stay there, doesn't do anything.

Please help!! Please help!!
Question by:mk50
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LVL 23

Accepted Solution

tailoreddigital earned 260 total points
ID: 39163683
Have you tried another browser besides Firefox?
LVL 10

Assisted Solution

by:Sam Simon Nasser
Sam Simon Nasser earned 240 total points
ID: 39163685
lets move step by step ...
for the images not showing (and per the link you posted), this is the image:

click on it and feedback if you can view the image or not. if yes, then maybe Firefox is corrupted and need re-installation.
can you also try Google chrome to check is issue persist?

Author Comment

ID: 39164390

seems Google chrome has resolved the problems.

I can see the following image:

I reinstalled the firefox.  The problems still exist.  When the first time I click the image, the image is shown, however, when I want to view the next page, it doesn't respond.  Then I click the same image again, it gives me the message that the file is not found.

I have also reinstalled IE, the same problem occurs.  

Just wonder whether there is any idea of how to fix the problem for firefox and IE.  

Thanks again.

LVL 10

Expert Comment

by:Sam Simon Nasser
ID: 39164478
whats the firefox version installed? from main menu -> help -> about firefox
Want to promote your upcoming event?

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Author Comment

ID: 39164530
Firefox 20.0.1

Author Comment

ID: 39164533
downloaded the latest version from Firefox website.  Thanks.
LVL 23

Expert Comment

ID: 39165024

Author Comment

ID: 39166898
Hi,  tailoreddigital, samnasser,

Thank you very much.  You both are genius.  Firefox works perfectly now.  Keep my fingers crossed.!!

Thank you!!  Thank you!!!


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