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Medical Manager and Cisco VPN

Posted on 2013-05-14
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Last Modified: 2013-12-02
Hey Everyone,
We have a very frustrating issue going on, hopefully someone will have the answer.

We have a medical manager server at one location and our remote locations use our cisco ASA to connect via VPN. Every so often people loose connection to the medical manager server ONLY IN THE REMOTE LOCATIONS. We think it has something to do with the VPN because when we revert back to our old slow verizon point to point, there is no dropping. Has anyone had a similar problem?
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Question by:ithelp911
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BigPapaGotti earned 500 total points
ID: 39164739
Is there any sort of keepalive on the VPN to keep the tunnel up? Is there any time out configured on the tunnel that would cause the drop to occur? Have you looked into the logs to see why/if the tunnel is being terminated and for what reason? Does this appear to happen at random times or at specific times of the day?
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by:ithelp911
ID: 39164893
Hey Papa,
The Keepalive is 24 hrs. We dont think it has to do with the VPN as a whole since there are other applications that go thru the tunnel (Terminal Services, sharedrive) ect. The VPN doesnt drop, It only medical manager that drops. I have read somewhere that other people have had an issue with medical manager and cisco VPN.
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by:ithelp911
ID: 39219124
After further testing we "think" it is the internet line, but the provider says there isnt a problem. Can anyone recommend any kind of software "sniffer" that can detect issues within a network. Such as packet loss or unusual traffic coming from a specific IP address
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