Solved

Medical Manager and Cisco VPN

Posted on 2013-05-14
3
203 Views
Last Modified: 2013-12-02
Hey Everyone,
We have a very frustrating issue going on, hopefully someone will have the answer.

We have a medical manager server at one location and our remote locations use our cisco ASA to connect via VPN. Every so often people loose connection to the medical manager server ONLY IN THE REMOTE LOCATIONS. We think it has something to do with the VPN because when we revert back to our old slow verizon point to point, there is no dropping. Has anyone had a similar problem?
0
Comment
Question by:ithelp911
  • 2
3 Comments
 
LVL 9

Accepted Solution

by:
BigPapaGotti earned 500 total points
ID: 39164739
Is there any sort of keepalive on the VPN to keep the tunnel up? Is there any time out configured on the tunnel that would cause the drop to occur? Have you looked into the logs to see why/if the tunnel is being terminated and for what reason? Does this appear to happen at random times or at specific times of the day?
0
 

Author Comment

by:ithelp911
ID: 39164893
Hey Papa,
The Keepalive is 24 hrs. We dont think it has to do with the VPN as a whole since there are other applications that go thru the tunnel (Terminal Services, sharedrive) ect. The VPN doesnt drop, It only medical manager that drops. I have read somewhere that other people have had an issue with medical manager and cisco VPN.
0
 

Author Comment

by:ithelp911
ID: 39219124
After further testing we "think" it is the internet line, but the provider says there isnt a problem. Can anyone recommend any kind of software "sniffer" that can detect issues within a network. Such as packet loss or unusual traffic coming from a specific IP address
0

Featured Post

Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Quality of Service (QoS) options are nearly endless when it comes to networks today. This article is merely one example of how it can be handled in a hub-n-spoke design using a 3-tier configuration.
I recently attended Cisco Live! in Las Vegas, a conference that boasted over 28,000 techies in attendance, and a week of hands-on learning hosted by a solid partner with which Concerto goes to market.  Every year, Cisco displays cutting-edge technol…
After creating this article (http://www.experts-exchange.com/articles/23699/Setup-Mikrotik-routers-with-OSPF.html), I decided to make a video (no audio) to show you how to configure the routers and run some trace routes and pings between the 7 sites…
Windows 10 is mostly good. However the one thing that annoys me is how many clicks you have to do to dial a VPN connection. You have to go to settings from the start menu, (2 clicks), Network and Internet (1 click), Click VPN (another click) then fi…

895 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

13 Experts available now in Live!

Get 1:1 Help Now