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Cannot send meeting requestes outside my domain

Posted on 2013-05-14
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Last Modified: 2013-05-17
Hi

I have Windows 7 with Outlook 2010 installed on my PLC.

I cannot send meeting requests outside my Domain. Internal meeting requests work fine.

When I send an email, it shows up as a blank email.
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Comment
Question by:silchester
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16 Comments
 
LVL 19

Expert Comment

by:strivoli
ID: 39170686
It should have an ICS attachment. Doesn't it?
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Author Comment

by:silchester
ID: 39171086
No it does not.
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LVL 19

Expert Comment

by:strivoli
ID: 39171216
I kindly ask you to send a meeting request to my following address stefano.rivoli@gmail.com. Please reply when done since it isn't check 24x7.
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Author Comment

by:silchester
ID: 39171472
Have sent request.

Kind Regards
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LVL 19

Expert Comment

by:strivoli
ID: 39171674
Didn't receive any mail at my address stefano.rivoli@gmail.com.
Could you kindly check? Thank you.
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Author Comment

by:silchester
ID: 39171713
Apologies. You should have now
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LVL 19

Expert Comment

by:strivoli
ID: 39171800
I got them both... they were classified as SPAM. Will have a look and report back.
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LVL 19

Expert Comment

by:strivoli
ID: 39171839
I suspect the missing ICS file is somehow related to the SPAM classification. I kindly ask you to send me, 3 mails:
a. One meeting request WITHOUT signature (both previous requests came with the signature which includes two 2 links),
b. One mail (not meeting request) WITH signature.
c. One mail (not meeting request) WITHOUT signature.

Let me know when you did it. Thank you.
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Author Comment

by:silchester
ID: 39171940
The links you refer to are associated with my GFI Mail Essentials.

I have sent one email, which has the disclaimer.

The second I think I sent in text so it should not have the links.

The meeting request has been sent hopefully without the disclaimer sent.
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LVL 19

Expert Comment

by:strivoli
ID: 39171946
I have big news... I think we are moving in the right direction. I've got 3 mails from you (ALL of them classified SPAM):
a. The meeting request arrived WITHOUT signature and I also get the ICS file! WOW!
b. The mail WITH signature.
c. The mail you forced plain text in an attempt to avoid the signature. The signature is still there.

I would focus on the first result (point a.). The meeting request arrives to me as it should. Did you disable GFI Mail Essentials?
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Author Comment

by:silchester
ID: 39173878
Yes I put you in the exclusions list. Is this a filtering mechanism because I have my email address and websites as URL's?
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LVL 19

Expert Comment

by:strivoli
ID: 39173894
Well, I don't know. All we know is if there's no signature/disclaimer the meeting requests works as they should: the ICS file is attached to the mail.
You can perform the following test: create a (very simple - without links) test signature/disclaimer, apply it to me, send me a new meeting request. When performing these tests always use NEW meeting requests or mails - don't forward previous meeting requests or mails.

I would rather consider the following: GFI's might not work as expected when it has to deal with meeting requests. Is there any update to GFI's software? Can you consider the option of disabling signatures/disclaimers with meeting requests only?

If you send me a new meeting request and/or mail, please remember to post here you have done so. The mailbox isn't checked regularly. Thank you.
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Author Comment

by:silchester
ID: 39173914
I have modifed my html disclaimer without the links and sent a request.
I have also contacted GFI technical support.
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LVL 19

Accepted Solution

by:
strivoli earned 500 total points
ID: 39173936
Well done. I got 2 mails a few minutes ago (mail's subject is in bold):
a. Canceled: Experts Exchange. With disclaimer, without links, without ICS.
b. Meeting Request with Email disclaimer email and website links removed. With disclaimer, without links, without ICS.

At this point you have enough tests to supply to GFI's support personnel. It is evident that when GFI applies the disclaimer (with or without links) the ICS is somehow dropped. When you exclude the disclaimer the ICS isn't dropped.

If GFI has no immediate fix for this issue, your only option is to disable disclaimers on meeting requests. Let me know.
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Author Closing Comment

by:silchester
ID: 39173970
Many thanks for your assistance. Hopefully GFI will be as helpfull.
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LVL 19

Expert Comment

by:strivoli
ID: 39173981
You are welcome! Have a nice day and WE! Good Luck with GFI (they are a good company).
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