Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

Crystal Reports XI and Windows 7 64bit

Posted on 2013-05-14
10
Medium Priority
?
2,927 Views
Last Modified: 2013-05-22
Hello EE,

I have installed the same software version Crystal Reports XI on Windows Xp and Windows 7 64bit.  The XP version works correct but the Win7_64 does not.  When one goes to opening a .rpt file from a network location it ONLY shows the C drive and not any of the mapped network drives.  The Network drives are where the .rpt files reside.  

If you copy a .rpt file down to the local machine, regardless of OS, the file opens and all is well in the world.  The application is working otherwise on Windows 7 64bit accept for this odd network drive issue.  When you go to open it shows the following options under menu "open"

History
Desktop
My documents
favorites
Web folders
Enterprise

and when you move down in through Desktop it will only show "Hard Disk Drives 1" and "Devices with Removable storage(1)".

Is there a .ini file that needs to be modified or some environment variable?

Let me know if more info is needed, Thanks for your help!
0
Comment
Question by:12string
  • 5
  • 4
10 Comments
 
LVL 101

Expert Comment

by:mlmcc
ID: 39165394
CR XI is strictly 32-bit.  Not sure if that is part of the issue.

mlmcc
0
 
LVL 18

Expert Comment

by:vasto
ID: 39165409
Mapped drives are part of the user profile and have nothing to do with your application or Crystal reports. I bet you cannot see them also in Windows Explorer. Map them again or if you have a domain ask the System Administrator to check the loading script
0
 

Author Comment

by:12string
ID: 39165804
CR opens up without errors.  it can view and or edit the rpt file if the file is opened from some where on the C drive.

Windows explorer shows the mapped drives.  when i double click a networked rpt file it responds with opening the CR application but says "there was a problem sending the command to the program"

Thanks for responding!
0
Concerto Cloud for Software Providers & ISVs

Can Concerto Cloud Services help you focus on evolving your application offerings, while delivering the best cloud experience to your customers? From DevOps to revenue models and customer support, the answer is yes!

Learn how Concerto can help you.

 

Author Comment

by:12string
ID: 39165939
One thing I just noticed is this application is called "Crystal Reports for ESRI" not sure how this makes a difference.
0
 
LVL 101

Expert Comment

by:mlmcc
ID: 39165952
I believe that is a version specifically to work with ESRI databases and probably not a full version.

mlmcc
0
 

Accepted Solution

by:
12string earned 0 total points
ID: 39166484
Thank you to all that replied!  I was able to resolve the problem by installing a couple of updates.

crxir2_sp4_full_bld_0-20008684
CRYSTALREPORTS06_0-20008684

and they can be found http://scn.sap.com/community/crystal-reports-for-visual-studio/blog/2011/06/07/where-did-all-the-crystal-reports-xi-r1-and-r2-fixes-go
0
 
LVL 101

Expert Comment

by:mlmcc
ID: 39166491
Did you buy a full version of Crystal or is this a version that came from a third-party (OEM version)?

mlmcc
0
 

Author Comment

by:12string
ID: 39175408
this was a full version of Crystal.  I thought we had gotten this from our Arcgis distro but we have the full CD version.
0
 
LVL 101

Expert Comment

by:mlmcc
ID: 39175615
I asked only because if you had an OEM version the service packs wouldn't have worked.  Also by installing the full build, you installed a non-OEM version which might cause problems with the application in addition to being a license violation.

mlmcc
0
 

Author Closing Comment

by:12string
ID: 39186888
this was the solution that gave me the ability to view mapped drives within Crystal Reports File->open.
0

Featured Post

New feature and membership benefit!

New feature! Upgrade and increase expert visibility of your issues with Priority Questions.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If you get continual lockouts after changing your Active Directory password, there are several possible reasons.  Two of the most common are using other devices to access your email and stored passwords in the credential manager of windows.
There are many software programs on offer that will claim to magically speed up your computer. The best advice I can give you is to avoid them like the plague, because they will often cause far more problems than they solve. Try some of these "do it…
In this video, we discuss why the need for additional vertical screen space has become more important in recent years, namely, due to the transition in the marketplace of 4x3 computer screens to 16x9 and 16x10 screens (so-called widescreen format). …
Want to learn how to record your desktop screen without having to use an outside camera. Click on this video and learn how to use the cool google extension called "Screencastify"! Step 1: Open a new google tab Step 2: Go to the left hand upper corn…

926 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question