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Google Apps Spam Moderator's Report

Posted on 2013-05-14
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Last Modified: 2013-11-10
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I have a problem that is growing in frequency and is becoming quite the issue.

I work at a high school. We have used Google Apps for Education for some time now. We have many distribution lists in the form of Google Groups. Some such groups are: faculty; staff; classof2017; etc.

My issue is that in the last 6 months or so, moderators of the groups have been receiving Spam Moderator Reports from users within our organization. The messages that are being caught by the Spam Moderator are simple text-only messages sent out to faculty, staff, students, etc. They often contain no images, links, anything that could be deemed suspicious.

The real issue is that sometimes the Spam Moderator doesn't report catching a message until DAYS after it catches it, thus missing important time windows that were discussed in the e-mail.

I have thought about turning off Spam Moderation for the groups in question, but sometimes legitimate spam messages are caught and I don't want to risk them getting through.

A note: even when "Approve all future messages from this sender" is clicked, messages from that e-mail address are still caught.

Please advise!
Thanks,
Kyle
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Question by:SJATechsupport
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Author Comment

by:SJATechsupport
ID: 39165625
NOTE: Per this discussion thread I see that this is an issue that other people are having. My question is: Is there any known way around this? I don't want to disable spam moderation because of the legitimate spam messages, but if they only send out a Moderation report every 3 days, I can't have messages getting caught and sitting there for days

http://productforums.google.com/forum/#!topic/gmail/2zMbx5Y8WFg
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Expert Comment

by:Allen Falcon
ID: 39168946
If the groups  are internal use only (no external use or access), you can turn off spam moderation.
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Author Comment

by:SJATechsupport
ID: 39168957
The groups, unfortunately, are not just for internal use.
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Accepted Solution

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SJATechsupport earned 0 total points
ID: 39625470
Changed DNS settings and the issue has been resolved.
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Author Closing Comment

by:SJATechsupport
ID: 39636725
My solution worked?
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