Outlook automatically moving some messages to deleted items folder

I've got a user who's having some emails she's recieving go right to the deleted items folder.
I've googled this & most of the scenarios involve an exchange server, as well, but client is using POP3 & ISP (Logix) is handling their email.
This is only happening with certain senders & adding them to safe list has no affect.
Client anti-virus is Trend Micro & no spam settings are being used.
I am open to suggestions!
Thanks!
gromackAsked:
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Manpreet SIngh KhatraConnect With a Mentor Solutions Architect, Project LeadCommented:
Hope no Outlook rules as thats one thing can affect .... close Outlook run the below command and let Outlook open and check again
Outlook /Cleanrules

- Rancy
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gromackAuthor Commented:
User didn't want to mess with her rules, so she'll have to live with it!
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