Solved

Windows 7 - side-by-side configuration is incorrect - Cannot open any .exe file

Posted on 2013-05-14
11
2,239 Views
Last Modified: 2013-05-30
Have a home user, who is reporting they cannot open any application on there PC, on a Windows 7 PC

Upon investigation via remote session this seems to be the case.

When ever I try to open word,excel,outlook, or other program iTunes, chrome I get the error listed below, in this case I tried to open Picasa (IMAGE ATTACHED)

No software or other details have been changed or installed and the issue started yesterday out of the blue

Is Re-installing Microsoft Visual C++ 2008 SP1 Redistributable Package (x86)  the fix ?

http://answers.microsoft.com/en-us/windows/forum/windows_7-pictures/error-the-application-has-failed-to-start-because/df019c0d-746e-42d0-ad68-465e18e3f3ef?page=1

even if it is, I cannot open IE/firefox/chrome on the machine to download the file.

Any help regarding this issue would be great im a little stuck on this one;)
error.JPG
0
Comment
Question by:it-pro
11 Comments
 
LVL 23

Accepted Solution

by:
tailoreddigital earned 125 total points
ID: 39166757
"Is Re-installing Microsoft Visual C++ 2008 SP1 Redistributable Package (x86)  the fix ?"

From the threads i've seen it just might be.   To run IE check this out,
http://superuser.com/questions/113345/how-to-launch-internet-explorer-from-the-command-prompt
0
 
LVL 50

Expert Comment

by:jcimarron
ID: 39166768
it-pro--
did you
1)  Look at the Event Viewer (Application) log?
2)  Use the sxstrace.exe tool for more detail?
0
 
LVL 10

Assisted Solution

by:Mohammed Rahman
Mohammed Rahman earned 125 total points
ID: 39176014
Try to run the attached .exe.reg file on client's PC. If you can't, follow the procedure below.
*If you can RDP, you can probably download the file on your computer and copy/paste it on client's PC.

1.Click the Startbutton and type regedit in the Search box
2.Right-click Regedit.exe in the returned list and click Run as administrator
3.Browse to the following registry key:

HKEY_CLASSES_ROOT\.exe

4.With .exe selected, right-click (Default) and click Modify…
5.Change the Value data: to exefile
6.Browse to and then click on the following registry key:

HKEY_CLASSES_ROOT\exefile

7.With exefileselected, right-click (Default) and click Modify…
8.Change the Value data: to "%1" %*
9.Browse to and then click on the following registry key:

KEY_CLASSES_ROOT\exefile\shell\open

10.With openselected, right-click (Default) and click Modify…
11.Change the Value data: to "%1" %*
12.Close the Registry Editor and restart your PC
exe-fix.reg
0
 
LVL 2

Author Comment

by:it-pro
ID: 39176376
mody2579 - I will give that a go on Monday. Apparently the user installed a very old version of a dictation application which is what kicked of this event.
ill do it and report back thanks
0
 
LVL 50

Expert Comment

by:jcimarron
ID: 39176404
it-pro--In the "old days" an inability to open .exe files usually meant malware.
I know that error message you posted suggests other problems, but it never hurts to scan with antivirus and perhaps MalwareBytes.  
http://www.malwarebytes.org/products/malwarebytes_free
If MalwareBytes (an .exe file) does not open, change the file extension to .com.
0
Backup Your Microsoft Windows Server®

Backup all your Microsoft Windows Server – on-premises, in remote locations, in private and hybrid clouds. Your entire Windows Server will be backed up in one easy step with patented, block-level disk imaging. We achieve RTOs (recovery time objectives) as low as 15 seconds.

 
LVL 2

Author Comment

by:it-pro
ID: 39195854
This fault is proving very hard to resolve and I am very close to rebuilding the whole machine.

1, tried the reg .. did not work
2, tried the vcredist - as per link.. cannot run .exe / tried renaming to .com same error
3, event log is full of application errors..
4, tried system restore, from before the user installed the software that stuffed it, that produced error too.

Thanks for the help all but I think I have no choice back to backup ad restore.
0
 
LVL 50

Assisted Solution

by:jcimarron
jcimarron earned 250 total points
ID: 39196769
it-pro--
Try the .exe fix .reg file from here
http://www.sevenforums.com/tutorials/19449-default-file-type-associations-restore.html
If no help, I suggest a Repair Install.
http://www.sevenforums.com/tutorials/3413-repair-install.html
Your personal data and installed programs should not be affected, but it is always wise to run a backup first.
0
 
LVL 2

Author Comment

by:it-pro
ID: 39209463
I ended up having no choice but to backup and rebuild this PC. Thanks for y
0
 
LVL 50

Assisted Solution

by:jcimarron
jcimarron earned 250 total points
ID: 39209470
it-pro--You had a choice of a Repair Install.
http://www.sevenforums.com/tutorials/3413-repair-install.html
Any reason you did not try it?
0
 
LVL 2

Author Closing Comment

by:it-pro
ID: 39209524
Customer had misplaced the Media, so a good chance to get him up to Win 8 at the same time.
0
 
LVL 50

Expert Comment

by:jcimarron
ID: 39209589
it-pro--Thanks for telling us what happened.
0

Featured Post

Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Copying .exe file to a specific folder after deployment in MDT 10 22
HP Pavilion will not boot 15 78
Flashplayer.hta Download 1 30
Pervasive SQL Error 4 23
I recently purchased an HP EliteBook 2540p notebook/laptop. It has two video ports on it – VGA and DisplayPort. HP offers an optional docking station for the 2540p that also has both a VGA port and a DisplayPort. There are numerous online reports do…
While working, an annoying popup showing below will come and we cannot cancel or close it form the screen. The error message will come again and again.
Windows 8 comes with a dramatically different user interface known as Metro. Notably missing from the new interface is a Start button and Start Menu. Many users do not like it, much preferring the interface of earlier versions — Windows 7, Windows X…
This Micro Tutorial will give you a basic overview of Windows DVD Burner through its features and interface. This will be demonstrated using Windows 7 operating system.

911 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

23 Experts available now in Live!

Get 1:1 Help Now