Solved

Random Reboots, No BSOD

Posted on 2013-05-14
6
436 Views
Last Modified: 2016-11-23
Hello Everyone,

I have a client with a brand new Insprion 660 computer, fresh out of the box 2 weeks ago.  I setup the comptuer for him, Windows 7 64bit, 8GB memory.  I installed all his programs and moved all his data over to the new computer.  The computer worked great for about a week, when he called me to tell me that it keeps restarting on him.  I went by there yesterday to check for dump files, there are none.  There is no rhyme or reason as to the reboot.  There is no Blue Screen, No Minidump files, just random reboots with the Safe Mode/Repair Screen after rebooting.  They the computer turns on and says the System has recovered from a Serious Error.   This happens randomly, no particular software being used, nothing resently installed.  The last piece of software was installed 7 days before the random reboots.

Any thoughts,  sounds like a hardware issue to me, but running a Dell Diagnostics of course showed no issues.  

Jazz
0
Comment
Question by:Jazzanlex
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
6 Comments
 
LVL 21

Accepted Solution

by:
CompProbSolv earned 167 total points
ID: 39166823
I would also be suspicious of hardware.  Make sure that the power cord is snug at both ends.  Tap on the computer in a variety of places to see if a slight mechanical disturbance will cause a reboot.

Does it reboot while the user is actively using it or also when unattended?

I would run a memory test with memtest86+ overnight to see if it comes up with any memory problems or reboots.  Set the computer to boot from the HD before the CD so that if it reboots while running memtest from a CD you will be able to tell.
0
 
LVL 23

Assisted Solution

by:tailoreddigital
tailoreddigital earned 167 total points
ID: 39166837
I just want to second both jazzanlex and CompProbSolv,

This sounds like Hardware.    If it's 2 weeks old, i'd return it and get a replacement.
0
 
LVL 1

Author Comment

by:Jazzanlex
ID: 39166913
Thanks for the response guys...i will try your suggestions!!  Going to call Dell tomorrow!!
0
The Eight Noble Truths of Backup and Recovery

How can IT departments tackle the challenges of a Big Data world? This white paper provides a roadmap to success and helps companies ensure that all their data is safe and secure, no matter if it resides on-premise with physical or virtual machines or in the cloud.

 
LVL 92

Assisted Solution

by:nobus
nobus earned 166 total points
ID: 39167240
install speedfan :  http://www.almico.com/speedfan.php      
monitor for rising temps - it can be overheating
also - run it without external devices, to take these out of the equation !
0
 
LVL 1

Author Closing Comment

by:Jazzanlex
ID: 39206294
Hey Guys,

Sorry took so long to get back here.  Turns out his UPS was failing, went back there this week to a constant beeping UPS.  Remove it from the mix, put a regular old power strip in there and viola...no more reboots.  Thanks for all your help!!

Jazz
0
 
LVL 23

Expert Comment

by:tailoreddigital
ID: 39206314
Thanks, for explaining what the solution was.   It helps us all learn to diagnose these things better.   It also contributes to a great knowledge base here at Expert-Exchange.
0

Featured Post

Raise the IQ of Your IT Alerts

From IT major incidents to manufacturing line slowdowns, every business process generates insights that need to reach the people required to take action. You need a platform that integrates with your business tools to create fully enabled DevOps toolchains.

You need xMatters.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

There are many software programs on offer that will claim to magically speed up your computer. The best advice I can give you is to avoid them like the plague, because they will often cause far more problems than they solve. Try some of these "do it…
Determining the an SCCM package name from the Package ID
In this video, we discuss why the need for additional vertical screen space has become more important in recent years, namely, due to the transition in the marketplace of 4x3 computer screens to 16x9 and 16x10 screens (so-called widescreen format). …
The Task Scheduler is a powerful tool that is built into Windows. It allows you to schedule tasks (actions) on a recurring basis, such as hourly, daily, weekly, monthly, at log on, at startup, on idle, etc. This video Micro Tutorial is a brief intro…

691 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question