I have a Acer laptop on my bench with Windows 8 and I think the customer some how used up all of the free space on the hard drive and now the computer will not boot up. The computer was also suspected of having a virus because they let the Antivirus program expire.
Upon booting the display says the "pc ran into a problem and needs to be restarted then it displays "Preparing automatic repair" which continues to be in a infinite loop. The hard drive LED is active during this time.
I draw the conclusion that the computer is out of free space because when I tried to boot with Kapersky rescue disk (KRD) and tried to update it, it told that that there was no free space and it was going to store the updates in memory. Note: I had to adjust the BIOS to use legacy options to boot to the KRD CD. So I ran a KRD rootkit virus check anyhow with the old definitions (jan 2013) which did not find any viruses however the system still could have infections. So I bailed out of the full scan with KRD and attempted to boot to a Windows 7 recovery disk and it said something to the effect that the operating system was not compatible.
Is there a way to get to a command prompt and delete some files to allow the system to boot up?
I have tried pressing F8 on boot up but it never prompts me for options.
This is my first experience with trouble shooting a Win 8 computer
Can you recommend some useful tools that a tech should have for start up problems such as a disk that can be made from a downloadable ISO file.
I don't have a windows 8 OS disk. I do have a USB memory stick that I made a win 8 recovery boot disk from a Dell laptop. When I booted to it it looked liked it wanted to reinstall the OS and it was from a Dell Laptop and it didn't seem like the right path to follow.
At this point all I have is a black screen and it's in the ACER loop of trying to repair windows. Any advice would be appreciated.