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Cant get into windows

Posted on 2013-05-14
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Last Modified: 2013-05-15
Windows 7 pc had trojan's.

Ive run Malwarebytes
Hitman pro
Roguekiller
Combo fix
ESET on-line scanner
CCleaner

Now the pc wont load windows properly.
Just a mouse curser and black screen

When I ctr, alt + del and attempt to bring up task manager
I get "taskmgr.exe application error"

any ideas?
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Question by:mac30
8 Comments
 
LVL 23

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by:tailoreddigital
ID: 39167009
Will it load in Safe Mode?   If so, how about a System Restore?
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Expert Comment

by:John Hurst
ID: 39167012
If you have the Windows 7 DVD, try to boot from that and see if there is a Repair option for you.

Before doing this, you might want to remove the drive to a carrier and back it up first.

... Thinkpads_User
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LVL 24

Expert Comment

by:aadih
ID: 39167013
Go into safe mode with command prompt.  Then type rstrui.exe and hit enter.  Choose an earlier restore point.  If this works, this'd be the easiest solution.

Otherwise, you could try an anivirus rescue disk approach.  Use one of these:

http://www.geekomad.com/2013/03/3-best-free-bootable-antivirus-rescue.html >
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LVL 14

Expert Comment

by:Rob Miners
ID: 39167052
You may do better to run an offline AntiVirus and then see if you have access to your System.

If you create a Bootable thumb drive for either of these products it can be updated later on and reused.

Download create and run Defender Offline

or another alternative

Download the Kaspersky Rescue Disk iso image from the Kaspersky Lab server, either create the Rescue Disk on USB or Burn to CD/DVD.

http://rescuedisk.kaspersky-labs.com/rescuedisk/updatable/kav_rescue_10.iso

Kaspersky Rescue Disk 10 to USB

http://support.kaspersky.com/8092

Kaspersky Rescue Disk 10 to CD/DVD

http://support.kaspersky.com/8093

Some further reading

http://www.experts-exchange.com/A_5124.html Stop-the-Bleeding-First-Aid-for-Malware
http://www.experts-exchange.com/A_6650.html Malware Fighting – Best Practices)
http://www.experts-exchange.com/A_4922.html Rogue-Killer-What-a-great-name
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nobus earned 2000 total points
ID: 39167213
in such cases, i found it always better do a fresh install from the start - it saves time in the end  + you're sure to have a correct OS
backup your data first
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LVL 30

Expert Comment

by:Thomas Zucker-Scharff
ID: 39168059
I agree with nobus, a fresh install is your best bet.  As suggested make sure you backup all your data first.  If you can't access the disk normally, use an UBUNTU distribution to boot from (download ISO and burn) and then copy all files to another drive.  When that is done reinstall the OS.
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Author Closing Comment

by:mac30
ID: 39169993
Right on the money nobus, again.
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LVL 93

Expert Comment

by:nobus
ID: 39170494
yep - it takes time- but saves also time in the end..
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