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MS Office Addin works in Excel but not Word

Posted on 2013-05-15
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Last Modified: 2013-05-22
Hello,

I have an odd situation.  I am using a Microsoft Office Addin called 'BI Publisher' which is an Oracle product.  It is designed to work in Excel and Word.

I am using Office 2010 on a 64 bit Win 7 SP1 machine.  The addin installed correctly and appears on the ribbon in both Excel and Word.  We are using it in Word.  It was working for me, but it has stopped working.  It still appears in the ribbon and the icons show active, however, when you click an icon nothing happens.  When you go to Excel, it works.

I have uninstalled and reinstalled the addin.  I have used 'Programs and Features' to repair Office.  I looked at the Event Viewer logs.  I am having no luck.

I hadn't made any intentional changes to the machine and it worked one day and not the next.

Any ideas on what the difference would be between Word and Excel using the same Addin?  I am a developer, but not familiar with developing in Office.  Is there a way to capture what is being executed in Office using Visual Studio or something else?

Thank you for your help,

Jer
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Question by:WvrLthr
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9 Comments
 
LVL 35

Assisted Solution

by:[ fanpages ]
[ fanpages ] earned 75 total points
ID: 39170447
Hi Jer,

I am not familiar with the product you are using, but it does seem like there is a version of the Add-in for Excel, & possibly a different one for Word:

Excel ("Download OracleBI Spreadsheet Add-In 10g"):
[ http://www.oracle.com/technetwork/middleware/bi-foundation/index-090376.html ]

Discussions about Excel & PowerPoint (only):
[ http://www.oracle.com/webfolder/technetwork/tutorials/obe/fmw/bi/biee/r1013/bi_addin/bi_office.htm ]

Discussions of a "Template Builder for Word", but an "Excel Analyser":
[ http://docs.oracle.com/cd/E10091_01/doc/bip.1013/b40084/T434820T487781.htm ]

(Note: Office 2010 is not mentioned here)

"Download BI Publisher Add in For Word"
[ http://oracleappstec.blogspot.co.uk/2012/03/download-bi-publisher-add-in-for-word.html ]

These separate pages lead me to believe that there is a separate Add-in for Excel & another for Word (or else both products would be mentioned on any of these pages).

Are you sure you are using the most up-to-date Add-in (for your version of Microsoft Office)?

BFN,

fp.
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LVL 14

Assisted Solution

by:Stacy Brown
Stacy Brown earned 75 total points
ID: 39172735
Here are a couple of ideas, though you may have already tried then.

Have you checked the Disabled items in Word?  
File > Options > Addins
At the bottom, change the Manage dropdown to Disabled Items and Click GO.
If anything appears in the box, select it and enable it.

You could also take a look at the Com Addins and make sure that your Addin is actually checked so that it is working.

Are there any startup templates involved with this Addin?  Word's default startup location is usually C:\Program Files\Microsoft office\Office14\Startup.  You may also find startup files under %appdata%\microsoft\word\startup.  If the startup templates are appearing under the user profile, try moving them to the Program files location and see if that makes a difference.
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Author Comment

by:WvrLthr
ID: 39172860
fanpages,

Thank you for the reply.  I looked at the links you provide and they are mostly related to an older version of BI Publisher.  I do have the latest version and this version has both Word and Excel addins in the same install.  The link I am using is http://www.oracle.com/technetwork/middleware/bi-publisher/downloads/index.html and the download is the Oracle BI Publisher Desktop for 11.1.1.7.0

Thank you for your time and making sure I have the correct version.  Sometimes that can be the answer.

Jer
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LVL 1

Author Comment

by:WvrLthr
ID: 39172865
finalword,

Thank you for your reply.  Yes, I have checked the status in the Add-ins.  I didn't look at Startup Templates.  Unfortunately, I can't do that at this point since the machine is installing some Windows Updates and I have the Publisher software currently uninstalled.

I will make a point of looking at that tomorrow and reply back.

Jer
0
 
LVL 14

Expert Comment

by:Stacy Brown
ID: 39172899
Sounds good Jer.  I'll check back tomorrow.
0
 
LVL 35

Expert Comment

by:[ fanpages ]
ID: 39172957
Hi again Jer,

Sorry I could not be of any further help.

I hope your issue is resolved soon.

Good luck.

BFN,

fp.
0
 
LVL 1

Accepted Solution

by:
WvrLthr earned 0 total points
ID: 39175241
finalword,

There was nothing to look at in the Addins or Startup.  I tried several things and ended up going back a couple releases on the Addin and it is working, so the issue seems to be an Oracle problem.

Thank you for your suggestions,

Jer
0
 
LVL 14

Expert Comment

by:Stacy Brown
ID: 39175258
Glad you found a solution, Jer!
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LVL 1

Author Closing Comment

by:WvrLthr
ID: 39186871
Thanks to both of you for suggestions.
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