?
Solved

Exchange 2013 users cannot login with email but can domain\username

Posted on 2013-05-15
3
Medium Priority
?
915 Views
Last Modified: 2013-06-17
Hey Experts,
I cant seem to find the reason for it but i have a exchange 2013 server up and running.  Users cannot seem to loing with there email address  user@domain.com  but they can login with domain\username just fine.  

Does anyone know why this would be or what i can check to try to resolve this?  Outlook defaults to the email address for login which causes a lot of questions to be directed at me.

This is Exchange 2013U1 running on Server 2012.
Clients are using Outlook 2010 and 2013
0
Comment
Question by:tsukraw
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 11

Accepted Solution

by:
Marc Dekeyser earned 2000 total points
ID: 39170503
you can only login with user@domain.com   if the UPN exists and is set as primary:
http://support.microsoft.com/kb/243629
0
 

Author Comment

by:tsukraw
ID: 39179681
Ok so if i am understanding this correct you have 3 options?
1) domina\username
2) username
3)email address (based of userPrincipalName)

Now in our case we can actually just use username and that is going to work just fine.  But i did test with using email address. I looked up the userPrincipalName for some users withing our domain and they all are usernam@domain.local non of them our our email domain. Do i have to go through each user and add that to them or does the KB you posted for adding the domain.com as a kind of sub option?
0
 
LVL 11

Expert Comment

by:Marc Dekeyser
ID: 39179864
It's pretty much a user by user thing. You could probably script it if you'd like :)
0

Featured Post

Efficient way to get backups off site to Azure

This user guide provides instructions on how to deploy and configure both a StoneFly Scale Out NAS Enterprise Cloud Drive virtual machine and Veeam Cloud Connect in the Microsoft Azure Cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If you troubleshoot Outlook for clients, you may want to know a bit more about the OST file before doing your next job. IMAP can cause a lot of drama if removed in the accounts without backing up.
New style of hardware planning for Microsoft Exchange server.
In this video we show how to create a Shared Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >> Sha…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…
Suggested Courses

770 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question