Solved

Exchange 2013 users cannot login with email but can domain\username

Posted on 2013-05-15
3
776 Views
Last Modified: 2013-06-17
Hey Experts,
I cant seem to find the reason for it but i have a exchange 2013 server up and running.  Users cannot seem to loing with there email address  user@domain.com  but they can login with domain\username just fine.  

Does anyone know why this would be or what i can check to try to resolve this?  Outlook defaults to the email address for login which causes a lot of questions to be directed at me.

This is Exchange 2013U1 running on Server 2012.
Clients are using Outlook 2010 and 2013
0
Comment
Question by:tsukraw
  • 2
3 Comments
 
LVL 11

Accepted Solution

by:
Marc Dekeyser earned 500 total points
ID: 39170503
you can only login with user@domain.com   if the UPN exists and is set as primary:
http://support.microsoft.com/kb/243629
0
 

Author Comment

by:tsukraw
ID: 39179681
Ok so if i am understanding this correct you have 3 options?
1) domina\username
2) username
3)email address (based of userPrincipalName)

Now in our case we can actually just use username and that is going to work just fine.  But i did test with using email address. I looked up the userPrincipalName for some users withing our domain and they all are usernam@domain.local non of them our our email domain. Do i have to go through each user and add that to them or does the KB you posted for adding the domain.com as a kind of sub option?
0
 
LVL 11

Expert Comment

by:Marc Dekeyser
ID: 39179864
It's pretty much a user by user thing. You could probably script it if you'd like :)
0

Featured Post

Is Your AD Toolbox Looking More Like a Toybox?

Managing Active Directory can get complicated.  Often, the native tools for managing AD are just not up to the task.  The largest Active Directory installations in the world have relied on one tool to manage their day-to-day administration tasks: Hyena. Start your trial today.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This process describes the steps required to Import and Export data from and to .pst files using Exchange 2010. We can use these steps to export data from a user to a .pst file, import data back to the same or a different user, or even import data t…
This article aims to explain the working of CircularLogArchiver. This tool was designed to solve the buildup of log file in cases where systems do not support circular logging or where circular logging is not enabled
In this video we show how to create a User Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >> Mailb…
In this video we show how to create an Address List in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Organization >> Ad…

911 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

26 Experts available now in Live!

Get 1:1 Help Now