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Conversation History In Lync 2010 Stopped Working

Posted on 2013-05-15
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Last Modified: 2013-06-19
Of 400+ users this is the only report I have of a user not getting his Conversation History. It is turn on "Save Call logs in my email Converation History Folder" and it was working until a few weeks back. I have repaired his Outlook 2010 build but this did not help. I am considering rebuild his profile, however, not over VPN since his mail box is 2GB+. Any suggestion or Varified Solution are welcomed... Thanks Netadmin1 Dss, Inc.
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Question by:Netadmin2
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Author Comment

by:Netadmin2
ID: 39190887
found this possible solution in the Search Expert Exhange Engine
Accepted Solution
by: ismailshaik02Posted on 2011-06-24 at 10:37:41ID: 36034446
To fix this problem yourself, do the following:
First Close the Outlook and MOC, then
Click Start, and then click Run.
In the Open box, type regedit, and then press ENTER.
Locate and then right-click the following registry subkey:
HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Communicator
Point to New, and then click DWORD Value.
Type DisableEmailComparisonCheck as the name of new registry entry, and then press ENTER.
Double-click DisableEmailComparisonCheck, type 1 in the Value data box, and then click OK.
Exit Registry Editor.
and try logging in to MOC and check in your outlook messages are saving.
Testing
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Author Comment

by:Netadmin2
ID: 39191843
This registry Modification did not work for Lync 2010
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Accepted Solution

by:
Netadmin2 earned 0 total points
ID: 39259445
this has to do with the user having more than 1000 personal folders in his exchange/outlook profile this fix is listed below
n the default Throttling policy the max number of folder is 1000 for Exchange Web Services used by lync.
This is the line in the default policy:
EWSFindCountLimit                         : 1000

Found this info on this website
http://flinchbot.wordpress.com/2011/10/12/another-fix-for-lync-conversation-history-problems/

To test this will fix the issue I’ll follow the sites recommendation and create a test policy with Null for the EWSFindCountLimit and assign to his mailbox.
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