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Outlook Is Requesting Data From The Server

Posted on 2013-05-15
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Last Modified: 2013-06-12
I have a client running sbs 2003 with office 2010. Yesterday i had to modify their reverse dns as their old it support company were using a dns alias which is no longer in use. Im certain that this would have  nothing to do with the issues they now have but i thought i would mention it.

Anyhow, today my client called me and mentioned that they are having issues sending and receiving emails. Outlook will just sit there with the egg timer "Outlook Is Requesting Data From The Server" Eventually the emails do arrive and they are able to send however the delays are causing big impacts on workflow and sometimes cause outlook to hang.

Its been working fine ever since yesterday but i cant see how the reverse dns change & deletion of the dns alias would have an effect.

I restarted all the exchange services as well as rebooting the server but it made no difference.

Any ideas?
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Question by:Daniel Bertolone
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Expert Comment

by:Manpreet SIngh Khatra
ID: 39170219
After that did you restart the SBS and the clients ? Can try that
Does emails from OWA\Webmail work fine ?

- Rancy
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Author Comment

by:Daniel Bertolone
ID: 39170732
Hi rancy

Yes I rebooted the server & workstations..

I can access owa but again its extremely slow to load and to open messages.

The client has also mentioned that their mobile devices are again very slow to pull down new mail.
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LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 39173406
Check if the CPU or NPP on the server is getting affected causing this issue

- Rancy
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Accepted Solution

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Daniel Bertolone earned 0 total points
ID: 39228873
Hi All

The issue seemed to resolve itself within a few days
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Author Closing Comment

by:Daniel Bertolone
ID: 39240399
Issue self rectified
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