Expiring Today—Celebrate National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

problem sending e-mail to external addresses from help desk application

Posted on 2013-05-15
7
Medium Priority
?
1,187 Views
Last Modified: 2013-05-21
We are using ManageEngine service desk plus helpdesk - the internal messaging sends e-mail to clients within the domain but I cannot send e-mail out of the domain.  I was told that an exchange requester had to be created which I did.  This did not work and the requestor is causing us to be blacklisted as a spammer.

Suggestions please.
thanks
Wayne
0
Comment
Question by:wlasner
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
  • 2
7 Comments
 
LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 39170246
I assume there is Exchange server but what version ?
What is the version of Exchange and Client ?
Hope you created a Receive connector (for Relay)

- Rancy
0
 
LVL 33

Accepted Solution

by:
Dave Howe earned 2000 total points
ID: 39170666
Usually helldesk software is set to relay via your own mailserver. What you then have to do is go to that mailserver and configure "permitted to relay" for the IP of the helldesk software - exactly how you do that depends on the version of exchange (as Rancy says)

Here is a useful URL for you: http://www.petenetlive.com/KB/Article/0000542.htm
0
 

Author Comment

by:wlasner
ID: 39171327
Thank you both ... I had it all set except that we moved servers and I still had the old server address.  It seems to be working now.
Follow up question on the receivers.  I know having the 0.0.0.0 - 255.255.255.255 in the address list results in an open relay which will ultimately cause us to be black listed as spam.  I learned the hard way.

I noticed that the "default" and the "Client" receivers do have that address in the list.  is that normal? can you direct me to the same type of information to set up these two receivers as well just to make sure I have them correct.  All seems to work ok.

Thanks
Wayne
0
NFR key for Veeam Backup for Microsoft Office 365

Veeam is happy to provide a free NFR license (for 1 year, up to 10 users). This license allows for the non‑production use of Veeam Backup for Microsoft Office 365 in your home lab without any feature limitations.

 
LVL 33

Assisted Solution

by:Dave Howe
Dave Howe earned 2000 total points
ID: 39171360
you might want to check other aspects of those connectors - they may (for example) be for authenticated users only, or listen on the client submission port (587) which you won't be exposing to the outside world?
0
 
LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 39171537
Relay connector is a different configuration as if Default\Client connector had we would be creating new ones ... hope you havent made changes to the Permissions group on them ?

- Rancy
0
 

Author Comment

by:wlasner
ID: 39184870
ok  -thanks, I might need MS on this but for now all seems to be working.
0
 

Author Closing Comment

by:wlasner
ID: 39184879
thank you both
0

Featured Post

Concerto Cloud for Software Providers & ISVs

Can Concerto Cloud Services help you focus on evolving your application offerings, while delivering the best cloud experience to your customers? From DevOps to revenue models and customer support, the answer is yes!

Learn how Concerto can help you.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
New style of hardware planning for Microsoft Exchange server.
In this video we show how to create an Address List in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Organization >> Ad…
In this video we show how to create an email address policy in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Mail Flow…

718 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question