Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

Replacement RAID controller card for HP SMART ARRAY 6400 Controller.

Posted on 2013-05-16
3
Medium Priority
?
1,807 Views
Last Modified: 2016-12-08
Hi

One of our file servers has just blown its 6400 RAID controller HP Part number 309520-001. The card is fairly old (05/03) and has done its duty after 10 years, server itself is in good state (Proliant DL380 G4) and I am now wondering what replacement to get.

The server is FS and light use only. OS is on Channel 1, FS on CH2.

Should I just replace with a newer 6400, or is there a different model you would rather recommend?

For those interested what the fault is, system will boot but initialisation would take a good 5 minutes with the following screen displayed after:
6400 errorAs you can see, Drive Array Controller Failure (Command Failure (cmd=11h, err=020h)] suggests the controller had it. The only thing I have not done is clearing out the cache...

Thanks for your help
capt.
0
Comment
Question by:captain
  • 2
3 Comments
 
LVL 56

Accepted Solution

by:
andyalder earned 2000 total points
ID: 39172443
6400 is the last generation parallel SCSI Smart Array controller so it's best to get another one; by the looks of it though you do have a second one (the daughter card on the 6402 which makes it into a 6404) that doesn't have any drives attached.

Have you tried a firmware update, or simply removing the 6400EM daughter card since its firmware doesn't match the main board firmware?
0
 
LVL 31

Author Comment

by:captain
ID: 39172515
I have not tried the firmware but will do so tomorrow.

We have kicked the problem into touch by removing the memory cache, booting without to check all is fine. Got a size change message about the cache and the system booted no problem. Added the memory pack again, similar message and system boots OK.

Will replace battery and buy a spare 6400. Thanks for confirming my suspicions.
0
 
LVL 31

Author Closing Comment

by:captain
ID: 39172517
Clear and easy. Thx andy!
0

Featured Post

Free Backup Tool for VMware and Hyper-V

Restore full virtual machine or individual guest files from 19 common file systems directly from the backup file. Schedule VM backups with PowerShell scripts. Set desired time, lean back and let the script to notify you via email upon completion.  

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In this article we will learn how to backup a VMware farm using Nakivo Backup & Replication. In this tutorial we will install the software on a Windows 2012 R2 Server.
Want to know how to use Exchange Server Eseutil command? Go through this article as it gives you the know-how.
This tutorial will show how to configure a new Backup Exec 2012 server and move an existing database to that server with the use of the BEUtility. Install Backup Exec 2012 on the new server and apply all of the latest hotfixes and service packs. The…
Whether it be Exchange Server Crash Issues, Dirty Shutdown Errors or Failed to mount error, Stellar Phoenix Mailbox Exchange Recovery has always got your back. With the help of its easy to understand user interface and 3 simple steps recovery proced…

879 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question