Solved

Microsoft Dynamics CRM 4 Not sending Emails from a inside a case

Posted on 2013-05-16
1
1,261 Views
Last Modified: 2013-05-17
I've been trouble shooting this to no avail over the past few days, Last Thursday, we started getting an error in our Microsoft Dynamics CRM servers even log, we only noticed it on Monday, on Wednesday and before it wasn't there, when a client informed us that they haven't gotten any email responses form the CRM cases. In CRM it says it has sent the email successfully and adds the email to the activities but never gets there. The Error I googled the #61364 error and found a few things and tried them and nothing seems to work.

The Error in the Event log is as follows:
Date:          5/16/2013      Source:       MSCRMEmail
Time:          9:30:57am     Category:    None
Type:          Error               Event ID:    0
User:          N/A
Computer: MIDWAY

#61346 - An error occurred while checking for outgoing e-mail messages to process for SMTP: http://midway.xxxx.com:4000/xxxxInc/. System.Web.Services.Protocols.SoapException: Server was unable to process request.
   at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
   at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
   at Microsoft.Crm.Sdk.Proxy.CrmService.Execute(Request Request)
   at Microsoft.Crm.Tools.Email.Providers.CrmPollingSendEmailProvider.RequestEmailsToProcess(QueryExpression query)
   at Microsoft.Crm.Tools.Email.Providers.CrmPollingSendEmailProvider.RetrieveNextMessageInternal()
   at Microsoft.Crm.Tools.Email.Providers.CrmPollingSendEmailProvider.RetrieveNextMessage()
   at Microsoft.Crm.Tools.Email.Providers.CrmPollingSendEmailProvider.Run()\r\n
  0x80040220
  SecLib::CrmCheckPrivilege failed. Returned hr = -2147220960 on UserId: c95d0a53-8226-dd11-9d24-001125402836 and PrivilegeId: 6fd3eb4f-66e3-4587-b4ab-c064f03ad783
  Platform

The Server:
2003 Enterprise Edition SP2
Quad Core AMD Opteron 2.3GHZ
8GB ram
It has Dynamics CRM 4 Installed on it
It sends through an Exchange 2010 SP1 Server
It connects to a 2008 R2 Server Cluster holding a 2008 R2 SQL cluster which is hosting the databases.
The User set up is to send the emails is the domain administrator who has full rights over everything, (not quite how I would do it but I inherited this little mess)
I do the test access in the router configuration and Incoming and Outgoing come back as Successful.

Has anyone seen this error before and can assist me on what to try next?
0
Comment
Question by:Crossroads305
1 Comment
 
LVL 1

Accepted Solution

by:
Crossroads305 earned 0 total points
ID: 39174798
It was a permissions based issue, the account Dynamics CRM uses to email needs to have 'full' permissions after scouring multiple forums. closest I could find to giving it full permissions was giving system administrator to the account inside CRM 4.0, none of the other Roles seemed to work.
0

Featured Post

Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The canonical version of this article is on my web site here: http://iconoun.com/articles/collisions/ A companion presentation is available here: http://iconoun.com/articles/collisions/Unicode_Presentation.pdf
Technology opened people to different means of presenting information, but PowerPoint remains to be above competition. Know why PPT still works today.
The viewer will learn how to simulate a series of sales calls dependent on a single skill level and learn how to simulate a series of sales calls dependent on two skill levels. Simulating Independent Sales Calls: Enter .75 into cell C2 – “skill leve…
The viewer will learn how to use the =DISCRINV command to create a discrete random variable, use this command to model a set of probabilities and outcomes in a Monte Carlo simulation, and learn how to find the standard deviation of a set of probabil…

910 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

21 Experts available now in Live!

Get 1:1 Help Now