I've been trouble shooting this to no avail over the past few days, Last Thursday, we started getting an error in our Microsoft Dynamics CRM servers even log, we only noticed it on Monday, on Wednesday and before it wasn't there, when a client informed us that they haven't gotten any email responses form the CRM cases. In CRM it says it has sent the email successfully and adds the email to the activities but never gets there. The Error I googled the #61364 error and found a few things and tried them and nothing seems to work.
The Error in the Event log is as follows:
Date: 5/16/2013 Source: MSCRMEmail
Time: 9:30:57am Category: None
Type: Error Event ID: 0
#61346 - An error occurred while checking for outgoing e-mail messages to process for SMTP: http://midway.xxxx.com:4000/xxxxInc/
ception: Server was unable to process request.
Message message, WebResponse response, Stream responseStream, Boolean asyncCall)
methodName, Object parameters)
SecLib::CrmCheckPrivilege failed. Returned hr = -2147220960 on UserId: c95d0a53-8226-dd11-9d24-00
and PrivilegeId: 6fd3eb4f-66e3-4587-b4ab-c0
2003 Enterprise Edition SP2
Quad Core AMD Opteron 2.3GHZ
It has Dynamics CRM 4 Installed on it
It sends through an Exchange 2010 SP1 Server
It connects to a 2008 R2 Server Cluster holding a 2008 R2 SQL cluster which is hosting the databases.
The User set up is to send the emails is the domain administrator who has full rights over everything, (not quite how I would do it but I inherited this little mess)
I do the test access in the router configuration and Incoming and Outgoing come back as Successful.
Has anyone seen this error before and can assist me on what to try next?