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Exchange 2003 database mount error

Posted on 2013-05-16
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Last Modified: 2013-06-17
I am not able mount exchange database.

I getting this error:
An internal processing error has occurred. Try restarting the Exchange System Manager or the Microsoft Exchange Information Store service, or both.

ID no: C1041724
Exchange System Manager

I have try many solution, and nothing had helped me :(
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Question by:iadvice
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16 Comments
 
LVL 14

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by:comfortjeanius
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Did you try to free some disk space on the drive, and then try to mount the database again?
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LVL 76

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by:Alan Hardisty
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Did you try the obvious ones in the following MS article:

http://support.microsoft.com/kb/822449

Alan
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LVL 14

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by:comfortjeanius
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What is in the Event Logs of the  Application event log?
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Author Comment

by:iadvice
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Event Type:      Error
Event Source:      MSExchangeSA
Event Category:      MAPI Session
Event ID:      9175
Date:            16-05-2013
Time:            21:58:12
User:            N/A
Computer:      SERVERDELL2900
Description:
The MAPI call 'OpenMsgStore' failed with the following error:
The Microsoft Exchange Server computer is not available.  Either there are network problems or the Microsoft Exchange Server computer is down for maintenance.
The MAPI provider failed.
Microsoft Exchange Server Information Store
ID no: 8004011d-0526-00000000

For more information, click http://www.microsoft.com/contentredirect.asp.
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LVL 14

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by:comfortjeanius
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If Alan link does not work here one with more instructions.

http://support.microsoft.com/kb/896143
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LVL 76

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by:Alan Hardisty
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What Anti-Virus software is installed on the server and has it quarantined / deleted the most recent Exchange log file?

Is anything in quarantine?

Alan
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LVL 52

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by:Manpreet SIngh Khatra
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Are you getting some 9518 or 9519 or something else for MSExchangeIS ?
Is this Standard or Enterprise version ?
What is the Database size ?
Run the below command and share the output
eseutil /mh "location of EDB file"

- Rancy
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Author Comment

by:iadvice
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Initiating FILE DUMP mode...
         Database: d:\Exchange33

Operation terminated with error -1032 (JET_errFileAccessDenied, Cannot access fi
le, the file is locked or in use) after 31.47 seconds.
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LVL 14

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by:comfortjeanius
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That's usually caused by Anti-Virus software. You've excluded the

Exchange database and log file directories from file scanning haven't

you? If not, do so. Then release the quarantined log file(s).
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by:iadvice
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I have uninstall my  Anti-Virus software.

Where do I release from quarantined log file(s)?
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by:Manpreet SIngh Khatra
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Sir after un-installing AV try to restart the Server and check ...

- Rancy
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by:iadvice
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Rancy - I did tjeck after reboot. but same error.
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by:Alan Hardisty
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If you uninstalled it, you won't be able to release anything from quarantine, so now you need to repair the database after moving all the log files and all other non .edb / .stm files and e00.chk files to a temporary location and that should re-write the correct log file and you can re-mount the database.
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by:Manpreet SIngh Khatra
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What other 3rd parties are there on the machine and if you have some other admin account just try to login with that and see if the Database is really dismounted ?
Can any user on that mailbox try to login using Webmail ?

- Rancy
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Accepted Solution

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iadvice earned 0 total points
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Hi all,

We never got it to work so we changed to Office365.
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Author Closing Comment

by:iadvice
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We never got it to work so we changed to Office365.
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