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Exchange 2003 database mount error

Posted on 2013-05-16
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Last Modified: 2013-06-17
I am not able mount exchange database.

I getting this error:
An internal processing error has occurred. Try restarting the Exchange System Manager or the Microsoft Exchange Information Store service, or both.

ID no: C1041724
Exchange System Manager

I have try many solution, and nothing had helped me :(
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Question by:iadvice
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16 Comments
 
LVL 14

Expert Comment

by:comfortjeanius
ID: 39172631
Did you try to free some disk space on the drive, and then try to mount the database again?
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 39172648
Did you try the obvious ones in the following MS article:

http://support.microsoft.com/kb/822449

Alan
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LVL 14

Expert Comment

by:comfortjeanius
ID: 39172660
What is in the Event Logs of the  Application event log?
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Author Comment

by:iadvice
ID: 39172692
Event Type:      Error
Event Source:      MSExchangeSA
Event Category:      MAPI Session
Event ID:      9175
Date:            16-05-2013
Time:            21:58:12
User:            N/A
Computer:      SERVERDELL2900
Description:
The MAPI call 'OpenMsgStore' failed with the following error:
The Microsoft Exchange Server computer is not available.  Either there are network problems or the Microsoft Exchange Server computer is down for maintenance.
The MAPI provider failed.
Microsoft Exchange Server Information Store
ID no: 8004011d-0526-00000000

For more information, click http://www.microsoft.com/contentredirect.asp.
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LVL 14

Expert Comment

by:comfortjeanius
ID: 39172763
If Alan link does not work here one with more instructions.

http://support.microsoft.com/kb/896143
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 39172768
What Anti-Virus software is installed on the server and has it quarantined / deleted the most recent Exchange log file?

Is anything in quarantine?

Alan
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LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 39172858
Are you getting some 9518 or 9519 or something else for MSExchangeIS ?
Is this Standard or Enterprise version ?
What is the Database size ?
Run the below command and share the output
eseutil /mh "location of EDB file"

- Rancy
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Author Comment

by:iadvice
ID: 39172949
Initiating FILE DUMP mode...
         Database: d:\Exchange33

Operation terminated with error -1032 (JET_errFileAccessDenied, Cannot access fi
le, the file is locked or in use) after 31.47 seconds.
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LVL 14

Expert Comment

by:comfortjeanius
ID: 39172976
That's usually caused by Anti-Virus software. You've excluded the

Exchange database and log file directories from file scanning haven't

you? If not, do so. Then release the quarantined log file(s).
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Author Comment

by:iadvice
ID: 39173058
I have uninstall my  Anti-Virus software.

Where do I release from quarantined log file(s)?
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LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 39173068
Sir after un-installing AV try to restart the Server and check ...

- Rancy
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Author Comment

by:iadvice
ID: 39173079
Rancy - I did tjeck after reboot. but same error.
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 39173087
If you uninstalled it, you won't be able to release anything from quarantine, so now you need to repair the database after moving all the log files and all other non .edb / .stm files and e00.chk files to a temporary location and that should re-write the correct log file and you can re-mount the database.
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LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 39173259
What other 3rd parties are there on the machine and if you have some other admin account just try to login with that and see if the Database is really dismounted ?
Can any user on that mailbox try to login using Webmail ?

- Rancy
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Accepted Solution

by:
iadvice earned 0 total points
ID: 39240859
Hi all,

We never got it to work so we changed to Office365.
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Author Closing Comment

by:iadvice
ID: 39252557
We never got it to work so we changed to Office365.
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