Solved

Need explanation on how a call to hunt pilot then redirected to vm is handled

Posted on 2013-05-16
1
334 Views
Last Modified: 2014-01-08
Hi Experts,

I am new to the voice world. I am just having hard time understanding on how a call to a hunt pilot then redirected to vm is handled.

Currently a call to a hunt pilot number will be redirected to voicemail pilot number on no answer, then this voicemail pilot contains whole bunch of voicemail ports as its directory number. That is all I have discovered so far. I just do not see any correlation between this hunt pilot number and its own voicemail box.

Can someone please shed some light on this? Much appreciated.

Jimmy
0
Comment
Question by:jimmy1829
1 Comment
 
LVL 20

Accepted Solution

by:
edster9999 earned 500 total points
ID: 39172895
The incoming call comes in on a phone number.  This number (the extension they dialed) is contained within the information about the call.
When you pass the call from your extension to the voice mail number the voice mail system is clever enough to look at this number and forward it to that mail box.

SO if I ring
555-555-2305     (Looking to reach the person on that number)
and the phone system has the range 2300 - 2399

It rings and rings (or that number is busy).  It then hunts to the voice mail number (say 2399) and that looks at the original number and stores it in that mail box.

You can even go a stage further and have two forwards,

You ring in on 555-555-2305
If busy or no answer it forwards to a PA on 2309
and if they are busy or no answer it goes to voice mail.
The voice mail system will still use the original number - so if though it was ringing on 2309 before it got diverted, it will store it in 2305
0

Featured Post

VMware Disaster Recovery and Data Protection

In this expert guide, you’ll learn about the components of a Modern Data Center. You will use cases for the value-added capabilities of Veeam®, including combining backup and replication for VMware disaster recovery and using replication for data center migration.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Hey there Heard about jingle, the add on for XMPP that enables point to point audio between two XMPP clients. No server config necessary. Actually quite a cool feature. However, how good is it if you can not use those voice capabilities to do a P…
As companies replace their old PBX phone systems with Unified IP Communications, many are finding out that legacy applications such as fax do not work well with VoIP. Fortunately, Cloud Faxing provides a cost-effective alternative that works over an…
This Micro Tutorial will teach you how to censor certain areas of your screen. The example in this video will show a little boy's face being blurred. This will be demonstrated using Adobe Premiere Pro CS6.
Microsoft Active Directory, the widely used IT infrastructure, is known for its high risk of credential theft. The best way to test your Active Directory’s vulnerabilities to pass-the-ticket, pass-the-hash, privilege escalation, and malware attacks …

773 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question