Solved

Need explanation on how a call to hunt pilot then redirected to vm is handled

Posted on 2013-05-16
1
340 Views
Last Modified: 2014-01-08
Hi Experts,

I am new to the voice world. I am just having hard time understanding on how a call to a hunt pilot then redirected to vm is handled.

Currently a call to a hunt pilot number will be redirected to voicemail pilot number on no answer, then this voicemail pilot contains whole bunch of voicemail ports as its directory number. That is all I have discovered so far. I just do not see any correlation between this hunt pilot number and its own voicemail box.

Can someone please shed some light on this? Much appreciated.

Jimmy
0
Comment
Question by:jimmy1829
1 Comment
 
LVL 20

Accepted Solution

by:
edster9999 earned 500 total points
ID: 39172895
The incoming call comes in on a phone number.  This number (the extension they dialed) is contained within the information about the call.
When you pass the call from your extension to the voice mail number the voice mail system is clever enough to look at this number and forward it to that mail box.

SO if I ring
555-555-2305     (Looking to reach the person on that number)
and the phone system has the range 2300 - 2399

It rings and rings (or that number is busy).  It then hunts to the voice mail number (say 2399) and that looks at the original number and stores it in that mail box.

You can even go a stage further and have two forwards,

You ring in on 555-555-2305
If busy or no answer it forwards to a PA on 2309
and if they are busy or no answer it goes to voice mail.
The voice mail system will still use the original number - so if though it was ringing on 2309 before it got diverted, it will store it in 2305
0

Featured Post

MIM Survival Guide for Service Desk Managers

Major incidents can send mastered service desk processes into disorder. Systems and tools produce the data needed to resolve these incidents, but your challenge is getting that information to the right people fast. Check out the Survival Guide and begin bringing order to chaos.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
simple redial program 3 115
MItel 3300 Forward Voicemail to Office 365 1 206
Failing ALG SIP test for new VoIP phone system 4 106
voicemail issue - voip 16 34
In my office we had 10 Cisco 7940G IP phones that were useless as they were showing PROTOCOL APPLICATION INVALID when started. I searched through Google and worked for a week continuously on those phones, and finally got them working. This is a di…
Every year the snow affects people and businesses. According to the Federation of Small Businesses (FSB), in 2009, UK businesses lost an estimated £1.2bn (http://news.bbc.co.uk/1/hi/business/7864804.stm) because of bad weather. This article was c…
Microsoft Active Directory, the widely used IT infrastructure, is known for its high risk of credential theft. The best way to test your Active Directory’s vulnerabilities to pass-the-ticket, pass-the-hash, privilege escalation, and malware attacks …
The Email Laundry PDF encryption service allows companies to send confidential encrypted  emails to anybody. The PDF document can also contain attachments that are embedded in the encrypted PDF. The password is randomly generated by The Email Laundr…

789 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question