Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

Windows 7 x64 SP1 - Compressed Folder (ZIP File) Problem - Opening Files From

Posted on 2013-05-16
7
Medium Priority
?
739 Views
Last Modified: 2013-06-13
Need some help here with opening files within a zip file/compressed folder.

System A - Can double-click a zip file, view contents (such as word docs), double-click one of the files, and it opens in the respective application just fine.

System B - Can double-click a zip file, view contents (such as word docs), double-click one of the files, and it DOES NOT open in the respective application.  In fact, it does nothing.

Due to client needs (and the fact that how System A is functioning - properly), extracting the zip first is not a valid solution.

Anyone have any clues?
0
Comment
Question by:wgatrel
  • 3
  • 2
7 Comments
 
LVL 99

Expert Comment

by:John Hurst
ID: 39173006
On System B, set up a different test user profile (account) in Windows, restart the computer and log into the test profile. Now test the ZIP file function again.  A damaged Windows profile could cause what you are seeing.

... Thinkpads_User
0
 

Author Comment

by:wgatrel
ID: 39173225
This is happening for all user profiles on the machine, even clean profiles never generated before.
0
 
LVL 99

Expert Comment

by:John Hurst
ID: 39173275
Try uninstalling Office on System B. Before re-installing:

1. Restart.
2. Run SFC /SCANNOW and allow to complete. Run again if errors remained the first time.
3. Restart again.
4. Update Windows (lots of updates 2 days ago).
5. Restart again (probably because updates will make you).
6. Install Office - Full, not Typical except for languages you do not use.
7. Add the relevant Service Packs for Office and then patch fully.

Now try again and let us know please if that helps.

... Thinkpads_User
0
 

Author Comment

by:wgatrel
ID: 39173286
This is happening for all file types, not just office.  :-/
0
 
LVL 99

Accepted Solution

by:
John Hurst earned 2000 total points
ID: 39173295
If it is all applications and all profiles, then probably the easiest solution is to reinstall Windows. What you want is built into Windows.

... Thinkpads_User
0

Featured Post

Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Possible fixes for Windows 7 and Windows Server 2008 updating problem. Solutions mentioned are from Microsoft themselves. I started a case with them from our Microsoft Silver Partner option to open a case and get direct support from Microsoft. If s…
There are many software programs on offer that will claim to magically speed up your computer. The best advice I can give you is to avoid them like the plague, because they will often cause far more problems than they solve. Try some of these "do it…
In this Micro Tutorial viewers will learn how to use Boot Corrector from Paragon Rescue Kit Free to identify and fix the boot problems of Windows 7/8/2012R2 etc. As an example is used Windows 2012R2 which lost its active partition flag (often happen…
This Micro Tutorial will go in depth within Systems and Security in Windows 7 and will go into detail regarding Action Center, Windows Firewall, System, etc. This will be demonstrated using Windows 7 operating system.

916 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question