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Windows 7 x64 SP1 - Compressed Folder (ZIP File) Problem - Opening Files From

Posted on 2013-05-16
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Last Modified: 2013-06-13
Need some help here with opening files within a zip file/compressed folder.

System A - Can double-click a zip file, view contents (such as word docs), double-click one of the files, and it opens in the respective application just fine.

System B - Can double-click a zip file, view contents (such as word docs), double-click one of the files, and it DOES NOT open in the respective application.  In fact, it does nothing.

Due to client needs (and the fact that how System A is functioning - properly), extracting the zip first is not a valid solution.

Anyone have any clues?
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Question by:wgatrel
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Expert Comment

by:John Hurst
ID: 39173006
On System B, set up a different test user profile (account) in Windows, restart the computer and log into the test profile. Now test the ZIP file function again.  A damaged Windows profile could cause what you are seeing.

... Thinkpads_User
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Author Comment

by:wgatrel
ID: 39173225
This is happening for all user profiles on the machine, even clean profiles never generated before.
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LVL 93

Expert Comment

by:John Hurst
ID: 39173275
Try uninstalling Office on System B. Before re-installing:

1. Restart.
2. Run SFC /SCANNOW and allow to complete. Run again if errors remained the first time.
3. Restart again.
4. Update Windows (lots of updates 2 days ago).
5. Restart again (probably because updates will make you).
6. Install Office - Full, not Typical except for languages you do not use.
7. Add the relevant Service Packs for Office and then patch fully.

Now try again and let us know please if that helps.

... Thinkpads_User
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Author Comment

by:wgatrel
ID: 39173286
This is happening for all file types, not just office.  :-/
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John Hurst earned 500 total points
ID: 39173295
If it is all applications and all profiles, then probably the easiest solution is to reinstall Windows. What you want is built into Windows.

... Thinkpads_User
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