MS Outlook 2003 does not work from a 3rd party product on Windows XP
Posted on 2013-05-16
Windows XP SP3 with all the latest updates.
MS Office 2003 Pro
MS Outlook appears to be working just fine as the default E-mail client.
Triggering E-mail from 3rd party products such as OpenOffice, Adobe Reader or Bluebeam Revue does not work using "File / E-mail" or "File / Send / as E-mail" or "File / Attach to E-mail".
The message that is returned is "Microsoft Outlook The operation failed"
Email from MS Office Word or Explore which uses "Send To / Mail Recipient" works.
The Control Panel / Internet Options / Programs / e-mail: is set to "Microsoft Office Outlook"
The Registry key is set to:
"D:\PROGRA~1\MICROS~1\OFFICE11\OUTLOOK.EXE" -c IPM.Note /m "%1"
If either the 3rd party product is reinstalled or MS Outlook is refreshed, then the attaching and sending and E-mail from within the 3rd party product works once, only, and subsequent attempts fail.
Changing the Internet Options to either Outlook Express or Thunderbird works just fine.
In one case MS Outlook is not the default E-mail program.
This problem occurs and is repeatable on more than 1 XP workstation.
Any ideas on how to resolve would be appreciated.