MS Outlook 2003 does not work from a 3rd party product on Windows XP

The environment:

Windows XP SP3 with all the latest updates.

MS Office 2003 Pro

MS Outlook appears to be working just fine as the default E-mail client.


The problem:

Triggering E-mail from 3rd party products such as OpenOffice, Adobe Reader or Bluebeam Revue does not work using "File / E-mail" or "File / Send / as E-mail" or "File / Attach to E-mail".

The message that is returned is "Microsoft Outlook   The operation failed"

Email from MS Office Word or Explore which uses "Send To / Mail Recipient" works.


Setup:

The Control Panel / Internet Options / Programs / e-mail: is set to "Microsoft Office Outlook"


The Registry key is set to:

HKEY_CLASSES_ROOT\mailto\shell\open\command
"D:\PROGRA~1\MICROS~1\OFFICE11\OUTLOOK.EXE" -c IPM.Note /m "%1"  


Anomalies:

If either the 3rd party product is reinstalled or MS Outlook is refreshed, then the attaching and sending and E-mail from within the 3rd party product works once, only, and subsequent attempts fail.

Changing the Internet Options to either Outlook Express or Thunderbird works just fine.

In one case MS Outlook is not the default E-mail program.


Scope:

This problem occurs and is repeatable on more than 1 XP workstation.  

Any ideas on how to resolve would be appreciated.
AlyorkAsked:
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AlyorkConnect With a Mentor Author Commented:
Just to follow up. We've given up. Numerous computers and same situation with all kinds of software seem to indicate that this problem is not solveable.  

Thanks for your suggestions.

- Al
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apache09Connect With a Mentor Commented:
This is actually quite common
3rd party apps
Even Word and Excel, dont really use outlook itsleft to send mail
its uses something called MAPIMAIL Service

Although the GUI you see looks like outlook/exchange
The service in the background is whats sending the mail item

Now quite often through installation of 3rd party apps, or even office upgrades the mapi dlls that allow this service to run can become broken or corrupt causing the send to operation to fail

You can fix this by closing out of all applications
locating your Mapi dlls
Renaming them or deleting them

then restarting outlook, thus re-creatig working versions

The new mapi dlls should rstore functionality

Here is a good link I use all the time when reffering to repairing or fixing Mapi Errors
http://www.ctimls.com/support/kb/error%20fixes/fix_mapi_error.htm
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AlyorkAuthor Commented:
Have tried the the solution proposed above a number of times following the MS link and instructions, with no luck in resolving the problem. We have now made it worse in that we can no longer email from Explore.
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apache09Commented:
Did you rename your dlls to .old?  or did you delete them?
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AlyorkAuthor Commented:
They were renamed.
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apache09Commented:
When you renamed them, were new ones created in their place?
If you dont see new ones created, you may have missed a step somewhere in the process
If you do see new ones that have been created, do a search and make sure you found ALL of the dlls, then try again

If still no luck

"We have now made it worse in that we can no longer email from Explore. "

Simply go back then and rename your mapi dlls back to their previous file name
Delete any new ones that were created (or rename if your unsure)

This should restore the functionality back
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AlyorkAuthor Commented:
No files were created.

Will do the undo and some more searching.
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AlyorkAuthor Commented:
Sorry I meant NEW files were created.
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AlyorkAuthor Commented:
Never resolved.
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