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Security Camera Not Accessible On One Machine

Posted on 2013-05-16
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Last Modified: 2013-06-13
We have security cameras that are accessible on the local network (xx.xx.xx.81). This website has a login to actually view the cameras.

Every computer was able to login and see the cameras. One of the employees was on her computer taking screenshots of previous days for her records and the computer froze on her and she rebooted. Ever since then she has not been able to login to the cameras. The website comes up just fine but when she enters the username and password it says that cameras cannot be found (I believe).

Everyone else in the office (8+ computers) can still access the cameras at that IP with the Username and password they have always used.

I did a resetting of some of the setting in IE but no change.

Any ideas?
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Question by:hdts
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Expert Comment

by:Mohammed Rahman
ID: 39173834
Does everyone login to website with unique username and password OR is it common to all?

Can this user login to website and access cameras from a different computer (in case every one uses their own credentials and not common).

If yes, it might be a problem with a session between the computer that she was using and the camera server (website). Try changing the local IP of the computer and see if she can now view cameras.

If no, it might be an issue with her user name (if not common) and the website.

As the computer froze and shut, the user did not log off from the application and chances are that the cameras OR its application (interface) now thinks that she is already connected to cameras and hence not allowing second (parallel) connection.

** Is there any setting on camera (server) website that you can think of that might release/terminate session between a user and website? If yes, try it.

** My assumptions might be weird, I am just hoping it helps.
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Author Comment

by:hdts
ID: 39175350
Thanks for the help!

There is a shared username and password. I will try switching her computers IP address to another local IP and then try connecting again.
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Author Comment

by:hdts
ID: 39176181
So I have changed her IP address and it still fails.

the exact message is "Failed to connect the DVR server".

The computer can ping the web address in CMD and get a reply, as well as the page loads. Again nothing is different on her computer than the rest.

I even tried updating IE to maybe chage settings or re-install something that was corrupt but it still fails after the update.
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Author Comment

by:hdts
ID: 39176205
More Info:


I logged into the Local Admin account on her computer (so not connected to their domain username/password) and I was able to bring up the cameras.

So I have isolated it to her Domain account on the Network but I do not know how to fix this other than wiping her account from the server and creating a new one?
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Expert Comment

by:serialband
ID: 39176308
Try deleting the cookies and/or her IE cache.
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Accepted Solution

by:
hdts earned 0 total points
ID: 39176442
Tried that.

Ended up being a security setting.

Adding the IP address of the website under the securities tab did the job
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LVL 10

Expert Comment

by:Mohammed Rahman
ID: 39176551
@hdts:
Good to know that your effort fetched a positive result.
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LVL 10

Expert Comment

by:Mohammed Rahman
ID: 39239921
Hi Admin/Moderator,

I feel like I did provide quite good suggestions under "ID: 39173834" that helped the user isolate this issue to quite good extent.

The point that he was able to login as local admin and access cameras on the same computer did not made us feel that it could be security setting related issue in IE. ID: 39176205

This objection is not to get points, just to get credit for providing some useful and relevant information to the questioner. If my suggestion would have been out of context OR a link to website or any copy/paste job, I wouldn't have posted this (in case of question abandon).

Thanks,
~Mody
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