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IE 9 won't delete history, cookies, etc

Posted on 2013-05-16
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Last Modified: 2013-05-18
I have a users computer that I need to clear of history, cookies, etc.  However it states that some settings are managed by system administrator.  I used to have a GPO that stopped them from deleting these items but that was years ago.
I ran gpresult /r on her computer and there is no GPO for this.  

Where is the registry setting and how do I change it?
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Question by:J.R. Sitman
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10 Comments
 
LVL 95

Expert Comment

by:John Hurst
ID: 39173474
If there is no Group Policy, try doing an IE Reset. Open Control Panel, Internet Options, Advanced and click on Reset. This will clear cookies, temporary files, and forms (tell the user) and take IE back to out of the box condition. That should do it.

.... Thinkpads_User
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Author Comment

by:J.R. Sitman
ID: 39174811
IE Reset is grayed out.  See attached
IE-reset.png
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LVL 95

Expert Comment

by:John Hurst
ID: 39175204
As the picture shows, you need to be Administrator or System Admin to change this. If it cannot be reset by the Administrator, try running System File Checker.

Run SFC /SCANNOW and allow to complete. Run again if errors remained the first time. Restart the computer and check.

Next, create a different Windows User Profile (account) that is a member of the Local Administrators group. Log in as this new user and try resetting IE this way. The user profile could be corrupted.

.... Thinkpads_User
0
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Author Comment

by:J.R. Sitman
ID: 39175276
Just want to be clear you're referring to Domain Admin not local Admin?

I'll do it this weekend.  Don't want to interrupt the users work.
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LVL 95

Expert Comment

by:John Hurst
ID: 39175298
Local Administrators are on the local machine (log in as machine name, not domain). Domain Admin will work as well, but log in as domain, not machine name). Either one should work.

... Thinkpads_User
0
 

Author Comment

by:J.R. Sitman
ID: 39175346
ok, I'll try tomorrow
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Author Comment

by:J.R. Sitman
ID: 39177293
I just remembered that it is actually a GPO but not added through GPM.  I use a program called Desktop Authority that makes it easy for me to manage all the computers.  I can't find the setting in Desktop Authority that is creating this setting in IE.  When I logged on as Administrator, the delete browsing history was allowed.  So what I need is to locate the registry setting that would control the browsing history.  Do you know where it is?  If so what should it be so the user can delete the history?
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LVL 95

Accepted Solution

by:
John Hurst earned 400 total points
ID: 39177316
I use the IE tools and Disk Cleanup to delete browsing history. You can look at the article below for the registry location for browsing history.

http://www.wikihow.com/Clear-Internet-Explorer's-URL-History-by-Editing-the-Registry

... Thinkpads_User
0
 

Author Closing Comment

by:J.R. Sitman
ID: 39177319
Thanks
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LVL 95

Expert Comment

by:John Hurst
ID: 39177329
@jrsitman - You are very welcome and I was happy to help.

.... Thinkpads_User
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