Solved

IE 9 won't delete history, cookies, etc

Posted on 2013-05-16
10
658 Views
Last Modified: 2013-05-18
I have a users computer that I need to clear of history, cookies, etc.  However it states that some settings are managed by system administrator.  I used to have a GPO that stopped them from deleting these items but that was years ago.
I ran gpresult /r on her computer and there is no GPO for this.  

Where is the registry setting and how do I change it?
0
Comment
Question by:jrsitman
  • 5
  • 5
10 Comments
 
LVL 92

Expert Comment

by:John Hurst
ID: 39173474
If there is no Group Policy, try doing an IE Reset. Open Control Panel, Internet Options, Advanced and click on Reset. This will clear cookies, temporary files, and forms (tell the user) and take IE back to out of the box condition. That should do it.

.... Thinkpads_User
0
 

Author Comment

by:jrsitman
ID: 39174811
IE Reset is grayed out.  See attached
IE-reset.png
0
 
LVL 92

Expert Comment

by:John Hurst
ID: 39175204
As the picture shows, you need to be Administrator or System Admin to change this. If it cannot be reset by the Administrator, try running System File Checker.

Run SFC /SCANNOW and allow to complete. Run again if errors remained the first time. Restart the computer and check.

Next, create a different Windows User Profile (account) that is a member of the Local Administrators group. Log in as this new user and try resetting IE this way. The user profile could be corrupted.

.... Thinkpads_User
0
 

Author Comment

by:jrsitman
ID: 39175276
Just want to be clear you're referring to Domain Admin not local Admin?

I'll do it this weekend.  Don't want to interrupt the users work.
0
 
LVL 92

Expert Comment

by:John Hurst
ID: 39175298
Local Administrators are on the local machine (log in as machine name, not domain). Domain Admin will work as well, but log in as domain, not machine name). Either one should work.

... Thinkpads_User
0
PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

 

Author Comment

by:jrsitman
ID: 39175346
ok, I'll try tomorrow
0
 

Author Comment

by:jrsitman
ID: 39177293
I just remembered that it is actually a GPO but not added through GPM.  I use a program called Desktop Authority that makes it easy for me to manage all the computers.  I can't find the setting in Desktop Authority that is creating this setting in IE.  When I logged on as Administrator, the delete browsing history was allowed.  So what I need is to locate the registry setting that would control the browsing history.  Do you know where it is?  If so what should it be so the user can delete the history?
0
 
LVL 92

Accepted Solution

by:
John Hurst earned 400 total points
ID: 39177316
I use the IE tools and Disk Cleanup to delete browsing history. You can look at the article below for the registry location for browsing history.

http://www.wikihow.com/Clear-Internet-Explorer's-URL-History-by-Editing-the-Registry

... Thinkpads_User
0
 

Author Closing Comment

by:jrsitman
ID: 39177319
Thanks
0
 
LVL 92

Expert Comment

by:John Hurst
ID: 39177329
@jrsitman - You are very welcome and I was happy to help.

.... Thinkpads_User
0

Featured Post

Efficient way to get backups off site to Azure

This user guide provides instructions on how to deploy and configure both a StoneFly Scale Out NAS Enterprise Cloud Drive virtual machine and Veeam Cloud Connect in the Microsoft Azure Cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Several part series to implement Internet Explorer 11 Enterprise Mode
Synchronize a new Active Directory domain with an existing Office 365 tenant
This tutorial will walk an individual through the process of transferring the five major, necessary Active Directory Roles, commonly referred to as the FSMO roles from a Windows Server 2008 domain controller to a Windows Server 2012 domain controlle…
How to create a custom search shortcut to site-search Experts Exchange using Google in the Firefox browser. This eliminates the need to type out site:experts-exchange.com whenever you want to search the site. Launch your Bookmark Menu: Press 'Ctrl +…

920 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now