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J.R. SitmanFlag for United States of America

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IE 9 won't delete history, cookies, etc

I have a users computer that I need to clear of history, cookies, etc.  However it states that some settings are managed by system administrator.  I used to have a GPO that stopped them from deleting these items but that was years ago.
I ran gpresult /r on her computer and there is no GPO for this.  

Where is the registry setting and how do I change it?
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John
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If there is no Group Policy, try doing an IE Reset. Open Control Panel, Internet Options, Advanced and click on Reset. This will clear cookies, temporary files, and forms (tell the user) and take IE back to out of the box condition. That should do it.

.... Thinkpads_User
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ASKER

IE Reset is grayed out.  See attached
IE-reset.png
As the picture shows, you need to be Administrator or System Admin to change this. If it cannot be reset by the Administrator, try running System File Checker.

Run SFC /SCANNOW and allow to complete. Run again if errors remained the first time. Restart the computer and check.

Next, create a different Windows User Profile (account) that is a member of the Local Administrators group. Log in as this new user and try resetting IE this way. The user profile could be corrupted.

.... Thinkpads_User
Just want to be clear you're referring to Domain Admin not local Admin?

I'll do it this weekend.  Don't want to interrupt the users work.
Local Administrators are on the local machine (log in as machine name, not domain). Domain Admin will work as well, but log in as domain, not machine name). Either one should work.

... Thinkpads_User
ok, I'll try tomorrow
I just remembered that it is actually a GPO but not added through GPM.  I use a program called Desktop Authority that makes it easy for me to manage all the computers.  I can't find the setting in Desktop Authority that is creating this setting in IE.  When I logged on as Administrator, the delete browsing history was allowed.  So what I need is to locate the registry setting that would control the browsing history.  Do you know where it is?  If so what should it be so the user can delete the history?
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John
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Thanks
@jrsitman - You are very welcome and I was happy to help.

.... Thinkpads_User