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Run time error on IE on XP

Posted on 2013-05-16
Medium Priority
Last Modified: 2013-05-16
I have a computer running XP and IE 8 is throwing Run Time Errors,   I removed 8, went back to 6 and run time errors still showed up.  I re-installed IE8 but still the same.  Any idea how to stop this?
Question by:syssolut
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LVL 15

Expert Comment

by:Skyler Kincaid
ID: 39173642
It is probably an addin. I would re-install IE 8 because it is from the last decade and then:

1. Open IE8
2. Click the Tools button, and then click Manage Add-ons.
3. See if there are any toolbars or anything other than Microsoft, Java and Adobe related plugins.
4. Disable the addins that look suspicious or disable all of them and enable them one by one until you can figure out the one causing the issue.

If that doesn't work, can you post the error message?

Author Comment

ID: 39173657
It says

"Microsoft Visual C++ Runtime Library
Program C:\Program Files\Internet Explorer\iexplore.exe

The application has requested the runtime to terminate it in an unusual way.  Please contact the application's support team for more information."
LVL 15

Expert Comment

by:Skyler Kincaid
ID: 39173669
Yea typically things that crash with C++ errors are tied to addins.
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Author Comment

ID: 39173676
I have to disable in Safe Mode because in regular mode, the runtime error shows as soon as IE opens.
LVL 15

Expert Comment

by:Skyler Kincaid
ID: 39173679
When you run IE in safe mode it works fine? It is definitely an addin. Safemode disables all the addins adn that is why it works. Can you post a list of the addins so we can help you disable them?

Author Comment

ID: 39173714
McAFee SiteAdvisor Toolbar
McAfeeSiteAdvisor BHO

Yahoo! Toolbar
Yahoo! Toolbar Helper
SingleInstance Class

Adobe PDF Link Helper

Java(tm) Plug0in 2 SSV Helper
JQSIEStartDetectorImpl Class

Send to One Note
Windows Messenger

LVL 15

Accepted Solution

Skyler Kincaid earned 2000 total points
ID: 39173729
Disable everything but the last five. Open IE and see if it still gives the error, it probably won't. Then enable the addins one by one until it starts happening again.

I would enable one, shutdown IE, reopen IE and then enable the next one.

If it was me I would uninstall the Yahoo! toolbar from add/remove programs,

Author Comment

ID: 39173744
The Yahoo Toolbar and Yahoo Toolbar help seemed to be causing it.   I looked in the Add/Remove programs and could not find them to remove them, but I did disable them in Add-ons and the Runtime error no longer shows.

Author Closing Comment

ID: 39173746
Great advice!!!   Thanks

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