Link to home
Start Free TrialLog in
Avatar of okamon
okamon

asked on

PC connection drop: how to tell if it's a hardware issue or software issue?

I have a windows 7 pc, it's connected to a switch through cat5 cable. Sometimes I see the the network connection icon goes into circle and I see a red X on it, but it came back after few sec. It doesn't happen very often though...so how can I tell if it's the NIC problem or the OS, software or driver problem or the switch? I have installed the latest driver and didn't help. I run continuous ping, for 4 hrs and got 3 request time out (As you can see in the screenshot)

User generated image
ASKER CERTIFIED SOLUTION
Avatar of epichero22
epichero22
Flag of United States of America image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
See this article
Particularly check the power settings using the user interface section

http://technet.microsoft.com/en-us/library/ee617165(v=ws.10).aspx