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Outlook attachments no longer linked to message body

Posted on 2013-05-17
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Last Modified: 2013-05-23
I was on an email  joke list and over the years saved many of the best jokes.  Many of the emails would usually contain a description and a photo, description and photo, description and photo and so on. Now when I open them the pictures are no longer linked to the message body (but are still attachments to email). In each place the picture use to be I see a little square with an x in it and  beside this it says...

"The linked image cannot be displayed. The file may have been moved, renamed, or deleted. Verify that the link points to the correct file location"

Clicking "download photos" doesn't work. This was on an Outlook 2003 but I tried on Outlook 2010 and still the same problem.

All my emails were saved as pst files and this always worked on my XP machine. I think this "might" of became a problem when I made another win 7 machine and reinstalled outlook 2003 and reopened the pst folders.

Is there any way to fix this so it links correctly again? Some of the files have 20 or so photos so it's a pain to make a new email and cut/past the attachments into the email message body.
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Question by:Link
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6 Comments
 
LVL 76

Expert Comment

by:David Lee
ID: 39175491
Can you save one of these messages in .msg format and upload it here?
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Author Comment

by:Link
ID: 39177836
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Author Comment

by:Link
ID: 39177837
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Author Comment

by:Link
ID: 39177846
Here is another
Fw-The-DIY-Market-Lives.msg
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Accepted Solution

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David Lee earned 2000 total points
ID: 39185364
I can see what the problem is, but I can't explain how it happened.  I'm confident that it doesn't have anything to do with simply opening the .pst file or the messages themselves in Outlook 2010.  There are two ways to include an image in a message: attach it, or embed it.  Attached messages don't appear in the body of a message.  They only appear in the attachment line.  Embedded images do appear in the body, but do NOT appear in the attachment line.  When you embed an image Outlook adds the image as a hidden attachment and then links to it.  The link to an embedded image always begins with "cid:".  If you save one of these messages to disk in .html format and open it in Notepad, then you'll see that the links to all of these images begins with "cid:".  You should not see them as an attachment although clearly you do.  Something happened that converted the images from hidden attachments to visible attachments.  In the process of doing that the file names changed and in one of the two messages the attachments were all duplicated.  I don't know how that could happen.  

Aside from how the problem happened I don't know of any way to fix it.  I thought I might be able to write a script that would reconnect the images, but with the change in names that's going to be very difficult, possibly even impossible, to do.  Sorry, I wish I had a better answer.
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Author Closing Comment

by:Link
ID: 39190568
Thanks so much for the details. Although not fixed as a solution your insight into the problem is exactly what I needed.
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