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Nortel BCM 400 General Mailbox for Multiple Hunt Groups

Posted on 2013-05-17
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Last Modified: 2013-06-04
I have a BCM 400 and have configured multiple hunt groups that I would like to overflow into one general mailbox.  Is it possible to set this up?

I was able to get each hunt group to overflow into their own mailbox, but all hunt groups are for handling calls from one customer so we would like one general mailbox dedicated to the customer that all hunt groups point to.
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Question by:DarrinZuroff
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6 Comments
 
LVL 9

Expert Comment

by:Mike Roe
ID: 39175717
Could you do a CCR tree and add the mailbox function to it
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LVL 1

Author Comment

by:DarrinZuroff
ID: 39182444
I have to use hunt groups to get the proper call flow that I am being asked to configure.  The only way I know of to use a common mailbox between multiple hunt groups is to plug in a physical phone and overflow to that extension.  I would like to accomplish this without the use of an additional phone but from what I understand that is my only option.
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LVL 9

Accepted Solution

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Mike Roe earned 2000 total points
ID: 39185349
You should be able to setup an Alternate DN for a mailbox and then forward a digital phone to that alternate mailbox.  This is based on overflow.  This does look like the only option.  I went through a lot of setups on my phone system in my office and this was the only thing I could get to work
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LVL 9

Expert Comment

by:Mike Roe
ID: 39219633
Did this work well for you or did you find something else
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Author Comment

by:DarrinZuroff
ID: 39220035
That was the only thing I could find that worked.  I had some work done on my phone system and I ran it by the technician while he was here.  He also said an alternate DN with an active set was the only option.

I am exploring options to upgrade to an IP Office system in the future and my understanding is it handles this situation plus many other things better than the BCM system.
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LVL 9

Expert Comment

by:Mike Roe
ID: 39220184
I am looking into the same thing but have not decided due to the cost and the nortel runs and runs
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