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CDR management under Cisco Unified Serviceability is missing

Hi Experts,

I am new to voice world, and recently I have been working on a project which involves Cisco Unity.

I am having a problem that all the sudden CDR management configuration tool under Cisco Unity Serviceability disappeared. I was able to navigate to that tool before.

Any help will be appreciated.

Jimmy

SOLUTION

José Méndez

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jimmy1829

ASKER

Thanks for the input.

For some reason, Under server I can only select "unityconnection". All other servers seem disappeared.

Jimmy

jimmy1829

ASKER

And I do not see Cisco CAR Web Service under unityconnection.

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José Méndez

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jimmy1829

ASKER

Thanks, but I do not have a Callmanager's IP that I can choose from the list.

José Méndez

can you attache a screenshot of the full browser windows when you are logged into the administration interface you are talking about?

jimmy1829

ASKER

attached.
Unity.png

jimmy1829

ASKER

José Méndez

You won't get CDR reports from a Unity System. If you have a 3rd party PBX attached to the Unity box, that would be the point where I would check for such feature.

jimmy1829

ASKER

Thanks, but I was able to do this before. I had Callmanager IP listed in the above menu, and once I chose that IP, I had the option for CDR management.

José Méndez

So you have a different issue if your CM IP was listed there before and not now.

Are the servers virtual machines or physical installs?

jimmy1829

ASKER

I appreciate the input again.

These are virtual machines. Cisco support is currently looking into the issue too. I will keep you posted.

jimmy1829

ASKER

Finally had it figured out.

I was looking at the wrong place for the longest time.

CDR management should be under Callmanager Unified Serviceability not Unity Unified Serviceability.

jimmy1829

ASKER

thanks for the effort from other users.

I managed to figure out the problem myself.