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CDR management under Cisco Unified Serviceability is missing

Posted on 2013-05-17
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Last Modified: 2013-05-29
Hi Experts,

I am new to voice world, and recently I have been working on a project which involves Cisco Unity.

I am having a problem that all the sudden CDR management configuration tool under Cisco Unity Serviceability disappeared. I was able to navigate to that tool before.

Any help will be appreciated.

Jimmy
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Question by:jimmy1829
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by:José Méndez
José Méndez earned 500 total points
ID: 39174905
Go to Unified Serviceability > Tools > Service Activation > choose the Publisher and then select Cisco CAR Web Service to be activated.
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Author Comment

by:jimmy1829
ID: 39174978
Thanks for the input.

For some reason, Under server I can only select "unityconnection". All other servers seem disappeared.

Jimmy
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Author Comment

by:jimmy1829
ID: 39174986
And I do not see Cisco CAR Web Service under unityconnection.
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José Méndez earned 500 total points
ID: 39175015
You need to point to Callmanager's IP, not Unity's IP.
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Author Comment

by:jimmy1829
ID: 39175032
Thanks, but I do not have a Callmanager's IP that I can choose from the list.
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Expert Comment

by:José Méndez
ID: 39175297
can you attache a screenshot of the full browser windows when you are logged into the administration interface you are talking about?
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Author Comment

by:jimmy1829
ID: 39176098
attached.
Unity.png
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Author Comment

by:jimmy1829
ID: 39176099
unity
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Expert Comment

by:José Méndez
ID: 39182310
You won't get CDR reports from a Unity System. If you have a 3rd party PBX attached to the Unity box, that would be the point where I would check for such feature.
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Author Comment

by:jimmy1829
ID: 39184292
Thanks, but I was able to do this before. I had Callmanager IP listed in the above menu, and once I chose that IP, I had the option for CDR management.
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LVL 20

Expert Comment

by:José Méndez
ID: 39184486
So you have a different issue if your CM IP was listed there before and not now.

Are the servers virtual machines or physical installs?
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Author Comment

by:jimmy1829
ID: 39184566
I appreciate the input again.

These are virtual machines. Cisco support is currently looking into the issue too. I will keep you posted.
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Author Comment

by:jimmy1829
ID: 39184840
Finally had it figured out.

I was looking at the wrong place for the longest time.

CDR management should be under Callmanager Unified Serviceability not Unity Unified Serviceability.
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Author Comment

by:jimmy1829
ID: 39198747
thanks for the effort from other users.

I managed to figure out the problem myself.
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