Solved

OUtlook 2010 with 2 exchange accounts keeps asking me for Password.

Posted on 2013-05-17
5
795 Views
Last Modified: 2013-09-05
We just installed a new server  in a office environment and we have one user who needed 2 exchange accounts in her outlook. She has a windows xp machine and outlook 2010 with exchange 2010.

Every time I open up outlook it prompts me to enter the Password for second exchange account I added to outlook. What could I do to resolve this issue without having to create a new outlook profile.
0
Comment
Question by:BBrayton
  • 2
  • 2
5 Comments
 
LVL 16

Expert Comment

by:uescomp
ID: 39175210
If a user has 2 mailboxes I usually open up exchange, assign the user to the 2nd mailbox with Full Access.  Then add the user to Send As (if the user needs to send from that mailbox as the targeted email address).

Open up outlook, click File > Account Settings > Email Tab > Change > More Settings > Advanced Tab

Under mailboxes click Add, add the target mailbox
0
 

Author Comment

by:BBrayton
ID: 39175230
All the mail is flowing to the right mailbox in outlook everything is running fine. its just asks for the password every time I open up outlook.  Will what you wrote to me fix that issue?
0
 
LVL 16

Accepted Solution

by:
uescomp earned 500 total points
ID: 39175313
Yes, you can also just remove the 2nd account in her outlook for in the primary account it will just have 2 mailboxes.

The reason you get prompt each time is because the users account is authenticating to exchange when they open outlook using their login credentials.  Of course the 2nd account did not sign in so thats why you are getting prompt by the 2nd account.

Setting it up the way above removes that issue because the primary user has full access to the mailbox and can send as the that 2nd user if necessary.

This command will give you Full Access in exchange powershell:

Add-MailboxPermission "*Target User*" -User "*User*" -AccessRights FullAccess -Automapping $false

Reason I do full access with a disabled automapping is because it makes it more difficult for the user to just remove the mailbox from their outlook.  This way they can add or remove it freely.

In some cases I have seen that if the 2nd mailbox address is not in the global address book it will not open.  This is due to the fact that if it is hidden from the users accessing exchange, technically that user's account does not know it exists.  If you wanted that 2nd email address not to be part of the global address book, add it first, add the mailbox to the users outlook, then hide the address on the exchange server.
0
 

Author Comment

by:BBrayton
ID: 39175836
Ill try it on Monday and let you know
0
 

Expert Comment

by:PwrShell
ID: 39469252
I don't get it. Where do I enter this command

This command will give you Full Access in exchange powershell:
Add-MailboxPermission "*Target User*" -User "*User*" -AccessRights FullAccess -Automapping $false

In exchange or outlook (my client's)?
0

Featured Post

Microsoft Certification Exam 74-409

Veeam® is happy to provide the Microsoft community with a study guide prepared by MVP and MCT, Orin Thomas. This guide will take you through each of the exam objectives, helping you to prepare for and pass the examination.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Sometimes Outlook might have problems sending a message. There may be various causes- corrupted PST, AV scanner etc. The message, instead of going to the Sent Items folder, sits in the Outbox indefinitely. To remove it you can use a free tool cal…
If you don't know how to downgrade, my instructions below should be helpful.
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…

770 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question