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Adobe Premiere Elements 11 Crashes when Rendering a Project

Posted on 2013-05-17
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Last Modified: 2013-07-02
I have one computer on my network that is having trouble wiht Adobe Premiere Elements 11.  It crashes at the end of the rendering process.  I've attached a screen shot of the crash and the corresponding error in teh Event Viewer.
Event-Viewer-Error-1.png
Crash-Screen.png
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Question by:NickCrouch
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5 Comments
 
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Expert Comment

by:Merete
ID: 39176666
You also have a WMI error
which actually happened first when you look at the time.
WMI error was at 9.45
then look at the  Adobe Premier time>9.49
5 minutes later
errors time sequence
Take a look here regarding the WMI as it could be an access without permissions  problem
quote>Sounds like something attempting to access WMI does not have the correct permissions to a namespace:
Windows 7 64bit: Event 10 WMI freezes computer
http://social.technet.microsoft.com/Forums/en-US/w7itprogeneral/thread/694f6cf7-0eba-4200-bd39-ea63ad3bfb60
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Author Comment

by:NickCrouch
ID: 39192574
I ran the fix it utility from Microsoft (found here: http://support.microsoft.com/default.aspx?scid=kb;en-US;2545227) to resolve the WMI error.  However, I still get the same error.  Attached are the event log errors and warnings we encounter.
New-Event-Log-Warning-1.png
New-Event-Log-Error.png
New-Event-Log-Warning-2.png
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LVL 70

Expert Comment

by:Merete
ID: 39203277
On the OMCI warning
A solution was posted by another member that asked about this
Please read first
Disk free space has dropped below the minimum threshold.
http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Windows/XP/Q_20876874.html

his solution to fix this error was to>
create the registry Key
HKEY_LOCAL_MACHINE\SOFTWARE\DELL\OpenManage\Client\SysInfo
Make a DWord value called HDDThresholdValue and set it to 0

On to the next>
faulting module path c:\windows\system32\dgapi64.dll
DgApi.dll is a Windows DLL file. DLL is the abbreviation for Dynamic Link Library. DLL files are needed by programs or web browser extensions,
DgApi.dll is part of Digital Guardian and developed by Verdasys, Inc. according to the DgApi.dll version information.
DgApi.dll's description is "DgApiMon Dynamic Link Library"
http://www.file.net/process/dgapi.dll.html
At a guess !!!!!
putting two and two together
which internet explorer is Adobe accessing/using?
You have two versions on your windows 7 x 64?
Please use the 32 bit for compatibility.
You may need to set the 32 bit as default browser.
Worth a shot.
http://answers.microsoft.com/en-us/ie/forum/ie8-windows_7/32-or-64-bit-ie8-should-i-use-the-64-bit-version/8061550d-3264-4354-ab7e-dbbfe2f37ca3
http://4sysops.com/archives/internet-explorer-9-32-bit-vs-64-bit-part-1-download-and-default-browser/
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Accepted Solution

by:
NickCrouch earned 0 total points
ID: 39281668
I found the solution.  The window that provides the serial number to generate the unlock key would not appear unless the machine was disconnected from the internet.  

The steps to resolve are below:

1.  Have the user disconnect from the network
2.  Render the project again
3.  On the window that appears named "Activating Component" (see attached screen shot named "Activate Component"), click on the button labeled "Copy"
4.  Click on the link next to "Go to this website"
5.  Paste the serial number and then click on the button to generate the unlock key
6.  Enter the unlock key in the "Activating Component" window and click OK
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Author Closing Comment

by:NickCrouch
ID: 39292543
It provides the resolution completely.  This appears to be an issue on only some computers.
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