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Exchange 2013

Posted on 2013-05-17
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Last Modified: 2013-05-28
I have an Exchange 2013 server and a Windows 2012 Standard server running in our network. We are just setting up the Exchange server and email and have run into a problem.  When I send an email to one of our local users external email account it shows up in his Exchange mail account but does not show up on his webmail or any other computer not connected to the domain. Example:
I send mail to bob@externalemail.com and he gets it in his OWA and Outlook but it does not get to his email on any other devices.
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Question by:stconline
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Expert Comment

by:Simon Butler (Sembee)
ID: 39176320
External email account? You have accounts outside of Exchange?
How are you sending email to that external account? By default Exchange doesn't send to any external source if there is an internal email address that matches the address you are sending to. If you can see it in OWA then Exchange has done what it should do.

Simon.
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Author Comment

by:stconline
ID: 39176384
My external email address is bob@myweb.com.  I want to send an email to this address via my Outlook through exchange.  When i do, it does not go to my external address it goes to my internal address. If i make my internal email something different than the external address i get an error when trying to send email out. I thin k i am missing something here.
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Expert Comment

by:Simon Butler (Sembee)
ID: 39177094
Does that address exist in Exchange somewhere? Have you put it on to an account?

Simon.
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Author Comment

by:stconline
ID: 39177276
If I put the address into an exchange account as the default SMPT address then if I send mail to anyname@myweb.com I get :
Delivery has failed to these recipients or groups:

anyname@myweb.com (anyname@myweb.com)
 The email address you entered couldn't be found. Please check the recipient's email address and try to resend the message. If the problem continues, please contact your helpdesk.

But I can send to anyname@anyotherwebsite.com and it works fine.

Here is what I am trying to accomplish:

User Exchange user - Mike
internal email address - mike@internal.local
external email - mike@myweb.com
I setup exchange mail flow send connectors scoping FQDN as myweb.com
Recipient email address - SMTP mike@internal.local DEFAULT reply address
and SMTP mike@myweb.com

When I send email to mike@myweb.com I only get it in my exchange mail it does NOT go to my external email, ( I go to my webmail and it is not there)
If I send an email to my gmail account it works fine.
If I remove the SMTP mike@myweb.com then and email I send I get an error:

Verification failed for <Mike@internal.local The mail server could not deliver mail to mike@internal.local. The account or domain may not exist, they may be blacklisted, or missing the proper dns entries. Sender verify failed
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LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 39178384
You don't put email addresses for external accounts in to Exchange mailbox.

If you want to forward the email to an external account then you need to configure a contact, then configure forwarding.

It appears that Exchange is working as expected, you have just configured it incorrectly.

Simon.
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Author Comment

by:stconline
ID: 39187600
So that means if I want to receive my external email from my website to my office I cannot do that using Exchange?
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Accepted Solution

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Simon Butler (Sembee) earned 200 total points
ID: 39190707
I don't understand what you are asking.
If you have a web site called www.example.com
Then you would have your MX records point to your Exchange server.
In Exchange you would have the domain example.com added to the Accepted domains list.

Decide what you want to use to manage email - Exchange or whatever webmail service is provided by your web host - you cannot use both.

Simon.
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