Contacting Paypal for a transaction dispute

I've bought a laptop battery which fails to work completely after
being used for about 6 days.  The online merchant refused to
honour the 3-year warranty saying that I indicated the incorrect
type of Lenovo X201 battery in the first place.  

Usually when I buy using my credit card, I would contact the credit
card company/bank to raise a transaction dispute.  For this one,
I paid using Paypal & I recall this Paypal is charged to credit card
but both my credit card companies told me they can't trace this
transaction.

Anyone know how I can get in touch with Paypal in my country
to trace this transaction & then raise a transaction dispute to
request for refund?
sunhuxAsked:
Who is Participating?

Improve company productivity with a Business Account.Sign Up

x
 
JohnConnect With a Mentor Business Consultant (Owner)Commented:
@sunhux - Go to PayPal, login and look at your transactions. Everything you want is there.

... Thinkpads_User
0
 
JohnConnect With a Mentor Business Consultant (Owner)Commented:
For a long time now, PayPal has required you provide a bank account. Did the amount get charged to your bank account?

Also, log into PayPal (www.paypal.com) with your userid and password. You can look up your transaction history and you should be able to find your transaction there. I can do this.

... Thinkpads_User
0
 
Skyler KincaidConnect With a Mentor Network/Systems EngineerCommented:
Did you buy it on eBay or a different website that integrated with PayPal? If you bought it in eBay you can open a dispute through PayPal directly by viewing your recent transactions.
0
Improve Your Query Performance Tuning

In this FREE six-day email course, you'll learn from Janis Griffin, Database Performance Evangelist. She'll teach 12 steps that you can use to optimize your queries as much as possible and see measurable results in your work. Get started today!

 
sunhuxAuthor Commented:
http://www.sg-electronics-home.com/

The above is the website is I got the battery from, it has link
to Paypal.  No, it's not deducted from my bank account.  I
recall very well it prompted for my credit card number / details,
just that now I can't recall which credit card did I use
0
 
sunhuxAuthor Commented:
Excellent thinkpads_user, got everything there.

It's indeed charged to a credit card, though strangely
enough the bank for that card said there's no such
transaction in that month
0
 
JohnBusiness Consultant (Owner)Commented:
It must have gone somewhere. PayPal should tell you what card (sounds like they did). You said you paid for battery, so someone must have it.

Anyways, thanks, and good luck.

... Thinkpads_User
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.