Solved

Contacting Paypal for a transaction dispute

Posted on 2013-05-19
6
443 Views
Last Modified: 2016-03-24
I've bought a laptop battery which fails to work completely after
being used for about 6 days.  The online merchant refused to
honour the 3-year warranty saying that I indicated the incorrect
type of Lenovo X201 battery in the first place.  

Usually when I buy using my credit card, I would contact the credit
card company/bank to raise a transaction dispute.  For this one,
I paid using Paypal & I recall this Paypal is charged to credit card
but both my credit card companies told me they can't trace this
transaction.

Anyone know how I can get in touch with Paypal in my country
to trace this transaction & then raise a transaction dispute to
request for refund?
0
Comment
Question by:sunhux
  • 3
  • 2
6 Comments
 
LVL 92

Assisted Solution

by:John Hurst
John Hurst earned 327 total points
ID: 39179412
For a long time now, PayPal has required you provide a bank account. Did the amount get charged to your bank account?

Also, log into PayPal (www.paypal.com) with your userid and password. You can look up your transaction history and you should be able to find your transaction there. I can do this.

... Thinkpads_User
0
 
LVL 15

Assisted Solution

by:Skyler Kincaid
Skyler Kincaid earned 163 total points
ID: 39179762
Did you buy it on eBay or a different website that integrated with PayPal? If you bought it in eBay you can open a dispute through PayPal directly by viewing your recent transactions.
0
 

Author Comment

by:sunhux
ID: 39181189
http://www.sg-electronics-home.com/

The above is the website is I got the battery from, it has link
to Paypal.  No, it's not deducted from my bank account.  I
recall very well it prompted for my credit card number / details,
just that now I can't recall which credit card did I use
0
VMware Disaster Recovery and Data Protection

In this expert guide, you’ll learn about the components of a Modern Data Center. You will use cases for the value-added capabilities of Veeam®, including combining backup and replication for VMware disaster recovery and using replication for data center migration.

 
LVL 92

Accepted Solution

by:
John Hurst earned 327 total points
ID: 39181367
@sunhux - Go to PayPal, login and look at your transactions. Everything you want is there.

... Thinkpads_User
0
 

Author Comment

by:sunhux
ID: 39185113
Excellent thinkpads_user, got everything there.

It's indeed charged to a credit card, though strangely
enough the bank for that card said there's no such
transaction in that month
0
 
LVL 92

Expert Comment

by:John Hurst
ID: 39185138
It must have gone somewhere. PayPal should tell you what card (sounds like they did). You said you paid for battery, so someone must have it.

Anyways, thanks, and good luck.

... Thinkpads_User
0

Featured Post

Efficient way to get backups off site to Azure

This user guide provides instructions on how to deploy and configure both a StoneFly Scale Out NAS Enterprise Cloud Drive virtual machine and Veeam Cloud Connect in the Microsoft Azure Cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Owning a franchise can be the dream of a lifetime. It provides a chance for economic growth. You can be as successful as you want.  To make your franchise successful, you need to market it successfully. Here are six of the best marketing strategies …
Most of the applications these days are on Cloud. Cloud is ubiquitous with many service providers in the market. Since it has many benefits such as cost reduction, software updates, remote access, disaster recovery and much more.
This tutorial gives a high-level tour of the interface of Marketo (a marketing automation tool to help businesses track and engage prospective customers and drive them to purchase). You will see the main areas including Marketing Activities, Design …
Internet Business Fax to Email Made Easy - With  eFax Corporate (http://www.enterprise.efax.com), you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, f…

896 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

13 Experts available now in Live!

Get 1:1 Help Now