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Can't Update Firefox and Flash due to Incompatibility

Posted on 2013-05-19
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Last Modified: 2013-05-20
I would like to update both Firefox and Flash on two PCs but I can't due to FF and Flash incompatibility. I'm looking for any ideas.

Firefox 17.0 and Shockwave Flash 10.3 seems to work fine together. This is the current configuration. The PCs run Windows 7 ultimate 64-bit.

If I leave FF alone and update Flash then the flash app crashes frequently inside FF and flash is not viewable. There have been a lot of posts in Mozilla about incompatibility problems and the bottom-line solution is downgrade to flash 10.3. This is effectively what I have done.

If I leave flash alone and update Firefox to the current version 21, flash windows on a web page display the following warning message.

the Firefox 21 flash warning message
Clicking "activate adobe flash" will allow the flash content to be viewed. But it does not remember that "activate adobe flash" was clicked so this must be done EVERY time one wants to view flash content. This is not an acceptable situation.

Other proposed solutions that I see in various help forums including Mozilla have no effect:

* uninstall and reinstall flash.

* uninstall and reinstall firefox.

I have not yet tried resetting firefox since it is a nuisance (having to reload all extensions and plugins) and I've seen a number of comments that it does not fix the problem.

So, any further ideas about how to get current releases of Firefox and Flash to work together properly?

Thanks,
Pete
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Question by:Peter Bye
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tailoreddigital earned 500 total points
ID: 39179554
It sounds like Firefox is fine, but the problem is Flash,

Try using the Flash Uninstaller to thoroughly remove Flash then install the latest version,

http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html

http://get2.adobe.com/flashplayer/
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Author Closing Comment

by:Peter Bye
ID: 39179618
Brilliant! I had used the uninstaller previously when downgrading flash back to 10.3. For some reason I never thought to use it to uninstall 10.3 before updating flash to the latest version.

At your suggestion I used the uninstaller to remove 10.3, restarted, updated Firefox to version 21, restarted, then clean installed the latest flash. Seems to be working fine!

Thanks very much for your suggestion.

Pete
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Author Comment

by:Peter Bye
ID: 39183093
I spoke too soon. Just now, a day later, the flash player crashed in Firefox. This now is with FF version 21.0 and flash 11.7.700.202. I'll wait to see if it happens again, and if it does I'll open a new question to seek more input.
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