?
Solved

Can't Update Firefox and Flash due to Incompatibility

Posted on 2013-05-19
3
Medium Priority
?
918 Views
Last Modified: 2013-05-20
I would like to update both Firefox and Flash on two PCs but I can't due to FF and Flash incompatibility. I'm looking for any ideas.

Firefox 17.0 and Shockwave Flash 10.3 seems to work fine together. This is the current configuration. The PCs run Windows 7 ultimate 64-bit.

If I leave FF alone and update Flash then the flash app crashes frequently inside FF and flash is not viewable. There have been a lot of posts in Mozilla about incompatibility problems and the bottom-line solution is downgrade to flash 10.3. This is effectively what I have done.

If I leave flash alone and update Firefox to the current version 21, flash windows on a web page display the following warning message.

the Firefox 21 flash warning message
Clicking "activate adobe flash" will allow the flash content to be viewed. But it does not remember that "activate adobe flash" was clicked so this must be done EVERY time one wants to view flash content. This is not an acceptable situation.

Other proposed solutions that I see in various help forums including Mozilla have no effect:

* uninstall and reinstall flash.

* uninstall and reinstall firefox.

I have not yet tried resetting firefox since it is a nuisance (having to reload all extensions and plugins) and I've seen a number of comments that it does not fix the problem.

So, any further ideas about how to get current releases of Firefox and Flash to work together properly?

Thanks,
Pete
0
Comment
Question by:Peter Bye
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 23

Accepted Solution

by:
tailoreddigital earned 2000 total points
ID: 39179554
It sounds like Firefox is fine, but the problem is Flash,

Try using the Flash Uninstaller to thoroughly remove Flash then install the latest version,

http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html

http://get2.adobe.com/flashplayer/
0
 

Author Closing Comment

by:Peter Bye
ID: 39179618
Brilliant! I had used the uninstaller previously when downgrading flash back to 10.3. For some reason I never thought to use it to uninstall 10.3 before updating flash to the latest version.

At your suggestion I used the uninstaller to remove 10.3, restarted, updated Firefox to version 21, restarted, then clean installed the latest flash. Seems to be working fine!

Thanks very much for your suggestion.

Pete
0
 

Author Comment

by:Peter Bye
ID: 39183093
I spoke too soon. Just now, a day later, the flash player crashed in Firefox. This now is with FF version 21.0 and flash 11.7.700.202. I'll wait to see if it happens again, and if it does I'll open a new question to seek more input.
0

Featured Post

VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Several part series to implement Internet Explorer 11 Enterprise Mode
SSL stands for “Secure Sockets Layer” and an SSL certificate is a critical component to keeping your website safe, secured, and compliant. Any ecommerce website must have an SSL certificate to ensure the safe handling of sensitive information like…
This Micro Tutorial will teach to how to utilize bit rate in Adobe Flash Media Live Encoder.
How to create a custom search shortcut to site-search Experts Exchange using Google in the Firefox browser. This eliminates the need to type out site:experts-exchange.com whenever you want to search the site. Launch your Bookmark Menu: Press 'Ctrl +…
Suggested Courses

777 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question