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SBS2011 Boots into recovery mode only

Posted on 2013-05-20
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Last Modified: 2013-12-02
Colleague manually started Backup Exec 12.5 remote agent on SBS2011 and once the service started, Windows was prompted to shutdown.  We can only start server in system recovery mode. I have renamed the e:\program files\symantec\backup exec\raws\beremote.exe to .old
Reboot same (recovery mode).
Renamed whole Symantec folder
e:\program files\symantec
to
e:\program files\symantecOLD
Reboot same (recovery mode).
Any help would be appreciated.
Note: The server is a virtual SBS2011 but we do not have a recent snapshot.
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Question by:phillipnor
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Expert Comment

by:Haresh Nikumbh
ID: 39180500
boot in safe mode,  go to command prompt, type in msconfig.exe
and uncheck safe mode boot options.
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Author Comment

by:phillipnor
ID: 39180770
TakeCoffe, unable to boot into safe mode.  It will only allow system recovery screen.  Any ideas?
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Author Comment

by:phillipnor
ID: 39180779
TakeCoffe, sorry. Can get into safe mode menu option but hangs.
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LVL 22

Expert Comment

by:Haresh Nikumbh
ID: 39180800
Do you have system state backup for this server? Old system backup is also fine.
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Author Comment

by:phillipnor
ID: 39180838
Takecoffe, no.
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Accepted Solution

by:
phillipnor earned 0 total points
ID: 39184234
System was looping startup repair.

No O.S shown in bcd:

repaired mbr & boot, rebuilt bcd list.

Repaired corruption in win dir (inc bad sectors on disk).

Now system crashes on boot, offers safemode etc (hangs if select safemode), reports corrupted driver tcpip.sys is preventing startup.

Extracted tcpip.sys from install.wim on the SBS 2011 DVD, mounted non-booting SBS server's O.S drive and replaced the offending file.

Remounted drive and booted. Dskchk fired up and repaired index etc. Now I get a BSOD on the splash screen as it's loading Windows. I get this with the file missing or replaced. Restoring the original (just appended .old) then I'm back to it reporting tcpip as the problem file...

Is there an issue with how I've swapped this driver out? (I'm use to using CAB files from the i386 folder, but they use to lead to multiple repairs and normally I'd just rebuild the machine)...
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Author Closing Comment

by:phillipnor
ID: 39200668
Rebuilt virtual server from scratch.
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