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Rules in Outlook does not work if Two Exchange accounts are added in same profile

Posted on 2013-05-20
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Last Modified: 2013-05-23
Hi Experts,

I have a user that has an exchange account configured in his outlook, everything is working fine with one account.

When I add another exchange account in the same profile of that user and try to add a rule for the second account that is if a mail is recived from abc@microsoft.com, move it to xyz folder, it does not work.

If i add the same rule for the 1st and default account it works perfectly, i have tried to add it in online mode it does not work and the user wants both account in the same profile and different rules to be configured for the accounts.

Help Please.
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Question by:abdullahjamali
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6 Comments
 

Expert Comment

by:NareshTech
ID: 39180681
Hi Abdullahjamali, You can add the another exchange account as additional mailboxes instead configured addition exchange account from the below steps,

1.Add the second mailbox as an additional mailbox. (This differs from a second account). To do this, follow these steps:
a.On the File menu, click Info.
b.Click Account Settings, and then click Account Settings.
c.Select the account that you want to remove, and then click Change.
d.In the Change Account dialog box, click More Settings.
e.On the Advanced tab, click Add.
f.Enter the name of the mailbox, and then click OK.

After you make this change, the additional mailbox is listed on the Advanced tab in the Microsoft Exchange dialog box.

Now exit the outlook and check, You will see additional mail box in left panet, then you can create separate rules for this mailboxes.
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Author Comment

by:abdullahjamali
ID: 39180719
Hi NareshTech,

I have already tried this and it does not work.

Abdullah.
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LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 39180865
If you use the method above, then rules only apply to the primary mailbox.
If you are using Outlook 2007 or older then you will have to configure a second Outlook profile with the second mailbox as primary to create the rules.

If you are using Outlook 2010, then you shoudl undo the above and add the second Outlook mailbox as an additional ACCOUNT. That means running the New Account wizard in Outlook. That will give you full access to the rules engine.

Simon.
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Author Comment

by:abdullahjamali
ID: 39184100
Hi Simon,

Its Outlook 2010 and I have removed the second mailbox from the additional mailbox but I can still see the mailbox in outlook.

When i righlt click on it and click on close mailbox it says

"This group of folders is associated with an email account, To remove the account, click the file tab, and on the info tab, click account settings, select the email and then click remove"

There is no extra email account over there.

Please help.

THanks.
Abdullah.
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Author Comment

by:abdullahjamali
ID: 39184373
Experts,

I did manage to add the second mailbox as a new account but i can still see the same mailbox attached to the primary account and when I cannot remove it.

Can someone please tell me how to get rid of this mailbox taht was added as an addtional mailbox?

Abdullah.
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LVL 63

Accepted Solution

by:
Simon Butler (Sembee) earned 350 total points
ID: 39186968
That was probably added by Autodiscover and the auto mapping feature.

http://technet.microsoft.com/en-us/library/hh529943(v=exchg.141).aspx

Simon.
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